Guest Experience Lead – Front Office & Team Coach

Leadingnation; Hong Kong; On-site; HKD 290,000 - 424,000; Full time

Job summary

Regent Hong Kong is seeking a proactive Front Office professional to warmly welcome guests, manage check-ins/outs, and ensure flawless service. You will resolve guest inquiries, coordinate with management, and oversee cashiering with accuracy, while promoting our loyalty programs and local recommendations.

Cantonese and English fluency are required, with Putonghua preferred. The role requires a minimum of 3 years in front office roles, a Bachelor’s degree in Hotel Management, and a leadership

Qualifications

• Bachelor's degree or higher in Hotel Management or related field.
• Minimum 3 years of relevant front office experience.
• Must speak Cantonese and English; Putonghua preferred.
• Lead by example in appearance, manners, etiquette and values.

Responsibilities

• Welcome guests warmly and handle check-in/check-out with speed and accuracy.
• Resolve complaints and requests, and report to the manager promptly.
• Oversee cashiering and maintain accurate daily financial reporting.
• Inspire and coach the Regent Experience team to deliver outstanding service.

Skills

Front Office

Guest Relations

Concierge Experience

Shift Leadership

Education

Bachelor's degree in Hotel Management

Tools

Hotel Reservation System

Loyalty Program Know-how

Job description

Regent Hong Kong is seeking a proactive Front Office professional to warmly welcome guests, manage check-ins/outs, and ensure flawless service. You will resolve guest inquiries, coordinate with management, and oversee cashiering with accuracy, while promoting our loyalty programs and local recommendations.

Cantonese and English fluency are required, with Putonghua preferred. The role requires a minimum of 3 years in front office roles, a Bachelor’s degree in Hotel Management, and a leadership