Guest Experience Duty Manager - Hospitality Leadership

Hongkong and Shanghai Hotels, Limited; Hong Kong; On-site; HKD 350,000 - 520,000; Full time

Benefits offered by this job

17 paid statutory holidays

Exceptional market leading benefits

Option of MPF or ORSO retirementscheme

Job summary

The Peninsula Hong Kong is seeking a experienced front office supervisor to ensure efficient management across all front office departments in line with hotel policies and Peninsula service standards.

You will collaborate with other departments to meet guest needs, handle guest comments with care for guests and hotel interests, and strive for the highest guest satisfaction. Fluency in English and Chinese is required, along with at least five years in hospitality and supervisory experience.

Qualifications

• Minimum 5 years' working experience in the hospitality industry with at least 1 year at supervisory / management level
• Excellent communication skills with fluent spoken English and Chinese
• Outstanding guest resolution and problem solving abilities are required
• Hands-on experience with MS office and PMS software

Responsibilities

• Ensure that all the front office departments are managed efficiently according to the established Hotel Policies & Procedures and the Peninsula Service Principles
• Collaborate with relevant departments to ensure all guest requirements' are met
• Handle guest comments effectively with protection of both the guest and the hotel's interest
• Ensures the highest degree of guest satisfaction

Skills

Fluent English and Chinese

Tools

MS Office

PMS software

Job description

The Peninsula Hong Kong is seeking a experienced front office supervisor to ensure efficient management across all front office departments in line with hotel policies and Peninsula service standards.

You will collaborate with other departments to meet guest needs, handle guest comments with care for guests and hotel interests, and strive for the highest guest satisfaction. Fluency in English and Chinese is required, along with at least five years in hospitality and supervisory experience.