Guest Experience Agent - Front Desk (Overnight)

The Peninsula Hong Kong; Hong Kong; On-site; HKD 234,000 - 279,000; Full time

Benefits offered by this job

17 paid statutory holidays

Exceptional market leading benefits

Option of MPF or ORSO retirement

Job summary

The Peninsula Hong Kong invites applications from dynamic individuals to join our renowned team. This role requires a minimum of two years in hospitality, strong MS Office skills, and familiarity with the Shiji system.

Fluent English and Chinese are essential to deliver exceptional service to a diverse guest profile. Candidates should be ready for overnight duty and will be part of a team that upholds Forbes and LQA standards, delivering market-leading benefits and a premium guest experience in

Qualifications

• Minimum of two years' experience in hospitality
• Excellent customer interaction skills
• Fluent in English and Chinese

Responsibilities

• Welcomes guests in a friendly and pleasant manner
• Processes guest arrivals and departures with prompt and courteous service
• Provides efficient and personalized service and caters to special requests
• Ensures highest guest satisfaction as reflected in Forbes, LQA and Peninsula Service Principles

Job description

The Peninsula Hong Kong invites applications from dynamic individuals to join our renowned team. This role requires a minimum of two years in hospitality, strong MS Office skills, and familiarity with the Shiji system.

Fluent English and Chinese are essential to deliver exceptional service to a diverse guest profile. Candidates should be ready for overnight duty and will be part of a team that upholds Forbes and LQA standards, delivering market-leading benefits and a premium guest experience in