Duty Manager - Front Office

Hongkong and Shanghai Hotels, Limited; Hong Kong; Presencial; HKD 350.000 - 520.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

17 paid statutory holidays

Exceptional market leading benefits

Option of MPF or ORSO retirementscheme

Descripción de la vacante

The Peninsula Hong Kong is seeking a experienced front office supervisor to ensure efficient management across all front office departments in line with hotel policies and Peninsula service standards.

You will collaborate with other departments to meet guest needs, handle guest comments with care for guests and hotel interests, and strive for the highest guest satisfaction. Fluency in English and Chinese is required, along with at least five years in hospitality and supervisory experience.

Formación

• Minimum 5 years' working experience in the hospitality industry with at least 1 year at supervisory / management level
• Excellent communication skills with fluent spoken English and Chinese
• Outstanding guest resolution and problem solving abilities are required
• Hands-on experience with MS office and PMS software

Responsabilidades

• Ensure that all the front office departments are managed efficiently according to the established Hotel Policies & Procedures and the Peninsula Service Principles
• Collaborate with relevant departments to ensure all guest requirements' are met
• Handle guest comments effectively with protection of both the guest and the hotel's interest
• Ensures the highest degree of guest satisfaction

Conocimientos

Fluent English and Chinese

Herramientas

MS Office

PMS software

Descripción del empleo

We are looking for talented applicants with enthusiasm, passion, positive service attitude and outstanding interpersonal and communications skills to fill this exciting position.

• 17 paid statutory holidays
• Exceptional market leading benefits
• Option of MPF or ORSO retirement scheme

Key Accountabilities:

• Ensure that all the front office departments are managed efficiently according to the established Hotel Policies & Procedures and the Peninsula Service Principles
• Collaborate with relevant departments to ensure all guest requirements' are met
• Handle guest comments effectively with protection of both the guest and the hotel's interest
• Ensures the highest degree of guest satisfaction

General Requirements:

• Minimum 5 years' working experience in the hospitality industry with at least 1 year at supervisory / management level
• Excellent communication skills with fluent spoken English and Chinese
• Outstanding guest resolution and problem solving abilities are required
• Hands-on experience with MS office and PMS software

The Peninsula Hong Kong

The Peninsula Hong Kong, HSH’s flagship hotel, opened in 1928 and is affectionately known by its nickname, "The Pen". Located in Tsim Sha Tsui with stunning harbour views, it blends classical grandeur, timeless elegance and modern in-room technology. The hotel features 300 guestrooms and suites, award-winning restaurants and bars, a spectacular spa, and a luxury retail arcade.