Front Office Duty Manager: Guest Experience Leader

The Charterhouse Causeway Bay; Hong Kong; On-site; HKD 180,000 - 300,000; Full time

Job summary

The Charterhouse Causeway Bay is seeking an experienced Front Office Supervisor to assist the F.O. Manager in overseeing front desk operations and leading shift teams at the hotel in Hong Kong. The role focuses on delivering high-quality guest service and maintaining smooth daily operations.

Applicants should have a diploma in hotel management, at least 3 years of supervisory experience, and strong English and Chinese communication skills.

Qualifications

• Diploma or above in Hotel Management or equivalent.
• Minimum 3 years' supervisory experience in similar capacity.
• Guest oriented and attentive to guests' needs.
• Good communications and leadership skills with outgoing personality.
• Good command in spoken and written English and Chinese.

Responsibilities

• Assist the F.O. Manager in overseeing the front office operations and act as a shift leader of front desk and duty manager of the hotel;
• Provide and ensure efficient and quality front line guest services at all time.
• Respond and resolve guests' enquiries and complaints;
• Handle all emergency situations in accordance with hotel policies and procedures;
• Build and maintain a strong and positive relationship with guests and colleagues

Skills

Guest orientation

Leadership

Customer service

English language

Chinese language

Education

Diploma in Hotel Management

Job description

The Charterhouse Causeway Bay is seeking an experienced Front Office Supervisor to assist the F.O. Manager in overseeing front desk operations and leading shift teams at the hotel in Hong Kong. The role focuses on delivering high-quality guest service and maintaining smooth daily operations.

Applicants should have a diploma in hotel management, at least 3 years of supervisory experience, and strong English and Chinese communication skills.