Guest Experience Coordinator

Swire Hotels; Hong Kong; Vor Ort; HKD 201.000 - 290.000; Vollzeit

Benefits dieser Stelle

Complimentary room nights at all Swire

Wellness programme

Discounts at restaurants, bars, andSpa

Be welcomed for the stylish you, ifyou

Zusammenfassung

Upper House Hong Kong, part of Swire Hotels, seeks a Guest Coordinator to deliver personalised service and memorable experiences for guests. You will engage with guests warmly, coordinate reservations, and ensure impeccable front-of-house operations

Ideal candidates have 1–2 years in F&B, a diploma or hotel-school background, and strong English and Cantonese communication. Join a luxury property offering career growth and guest-focused service excellence.

Qualifikationen

• Minimum 1-2 years in F&B experience preferred.
• Diploma or above; hotel school background preferred.

Aufgaben

• Acknowledge, welcome and be a great first impression to all guests.
• Manage and control all reservations and guest coordination.
• Ensure all customer contact is handled politely and efficiently, meeting their needs.
• Update and maintain guest database system and record guests’ preferences.
• Inspect the front and back areas and keep them impeccable.
• Perform any other reasonable duties as required by Management.

Kenntnisse

Interpersonal skills

English proficiency

Cantonese proficiency

Ausbildung

Diploma or above

Hotel school background

Jobbeschreibung

Upper House Hong Kong, part of Swire Hotels, seeks a Guest Coordinator to deliver personalised service and memorable experiences for guests. You will engage with guests warmly, coordinate reservations, and ensure impeccable front-of-house operations

Ideal candidates have 1–2 years in F&B, a diploma or hotel-school background, and strong English and Cantonese communication. Join a luxury property offering career growth and guest-focused service excellence.