Reservations Team Lead - Luxury Hotel

Swire Hotels; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Benefits offered by this job

Complimentary room nights at all Swire

Wellness programme

Discounts at restaurants, bars and spa

Job summary

Upper House Hong Kong by Swire Hotels is seeking a Reservations Supervisor to lead a reservations team, ensuring personalized guest experiences and seamless operations across channels. The role emphasizes proactive guest engagement and strong collaboration with hotel departments.

Ideal candidates will have 4+ years in hotels with at least 1 year in a supervisory role, fluency in English, Cantonese and Mandarin, and familiarity with Infor HMS.

Qualifications

• University or post-graduate diploma in hotel management or equivalent.
• Minimum 4 years hotel experience with 1 year supervisory experience.
• Familiar with Infor HMS (HMS).
• Familiar with reservations tasks and its workflow.
• Good command of written and spoken English, Cantonese and Mandarin.

Responsibilities

• Assign tasks on all incoming reservations correspondence and enquiries to subordinates, ensuring timely completion.
• Cover the Revenue/Reservations Manager in their absence.
• Supervise staff and ensure familiarity with hotel culture and reservation procedures.
• Prepare pick-up and morning forecast reports.
• Update room rates on all web channels.
• Perform additional tasks as required by the Manager.
• Maintain low abandon call percentage within the office.
• Drive teamwork and maintain close communication with all departments.

Skills

English

Cantonese

Mandarin

Education

University or post-graduate diploma in hotel management

Tools

Infor HMS

Job description

Upper House Hong Kong by Swire Hotels is seeking a Reservations Supervisor to lead a reservations team, ensuring personalized guest experiences and seamless operations across channels. The role emphasizes proactive guest engagement and strong collaboration with hotel departments.

Ideal candidates will have 4+ years in hotels with at least 1 year in a supervisory role, fluency in English, Cantonese and Mandarin, and familiarity with Infor HMS.