Upper House Hong Kong - Guest Experience Assistant (Bell)

Swire Hotels; Hong Kong; Vor Ort; HKD 201.000 - 335.000; Vollzeit

Benefits dieser Stelle

Complimentary room nights

Wellness programme

Restaurant & spa discounts

Inclusive dress & style

Zusammenfassung

Swire Hotels seeks a Guest Experience Assistant (Bell) at Upper House Hong Kong to elevate the guest journey with a warm, proactive approach. You will assist during check-in, provide facility information, and ensure smooth luggage handling, contributing to memorable stays.

The role requires strong interpersonal skills and a hospitality mindset, with diploma or higher preferred and hotel experience advantageous. Join a team that values creativity, feedback, and guest-centric service.

Qualifikationen

• Diploma or above in hospitality or related training preferred.
• Excellent interpersonal and communication skills are essential.
• Experience in hotel operations is advantageous.
• Hospitality training is valued to deliver guest satisfaction.

Aufgaben

• Support the Guest Experience team during check-in and guest inquiries.
• Provide information about hotel facilities and services to guests.
• Coordinate luggage arrival/storage to keep the workspace tidy.
• Communicate important guest experience matters to managers via the e-log book.
• Perform related duties and special projects as assigned.

Kenntnisse

Interpersonal skills

Outgoing personality

Willingness to learn

Ausbildung

Diploma or higher in Hospitality

Jobbeschreibung

Upper House Hong Kong - Guest Experience Assistant (Bell)

Here at Upper House Hong Kong, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun.

With a dynamic culture and an open door for your feedback, you're not just filling a role - you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Everyday is a fresh page in our collective story.

Ready to join us at Upper House Hong Kong?

Upper House Hong Kong conjures a sense of tranquility with the warmth of a private residence. Overlooking Hong Kong's bright lights from above Admiralty's Pacific Place, our House has 117 rooms. Bespoke service, well-crafted natural materials and a design aesthetic based around the 'Upward Journey' creates a timeless serenity that flows through the different rooms of our House.

Job Overview

This role supports the Guest Experience team to create authentic and memorable experiences for our guests that distinguish us from other hotels. We prioritise our guests in every aspect of their journey with us. Those who are passionate about meeting new people, making a spontaneous impression, and think out of the box will enjoy this role.

Key Responsibilities

Welcome to the core of what being a Guest Experience Assistant (Bell) is all about!

Here's the quick lowdown on what you'll do day-to-day:

Supportthe team during check in process. Stay alert for any additional service need which might arise

Provideinformation to guests about the hotel facilities and services

Coordinateluggage arrival/storage when necessary in order to keep workplace area clean

Communicatematters of importance to guest experience managers in order to update the e-log book

Performrelated duties and special projects assigned

Requirements

Here's exactly what you need to excel in this role:

The Non-Negotiables (Must-Haves):

Relevant work experience in the hotel industry is an advantage

Diploma or above, graduate from hotel school or hospitality training institute preferred

Excellent and effective interpersonal skills

The Cherries on Top (Nice-to-Haves):

Outgoing and people oriented

Willing to grow and learn

We've kept it short and sweet - just the essentials you'll need.

What We're Looking For: The Soul Behind the Skillset

Skills are teachable, but your spirit is what truly sets you apart. If you feel a connection with what we stand for, we're eager to meet you.

Adaptable Thinkers

You're not just open to change; you thrive on it. The dynamic nature of our environment energizes you.

Feedback Enthusiasts

You value open communication and aren't afraid to give or receive feedback to help us all grow together.

Passionate Pioneers

You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same.

For Every Member of Our Family:

• Enjoy COMPLIMENTARY room nights at all of our hotels b'cause, who doesn't love to travel?
• Join our wellness programme to elevate your mental and physical wellbeing!
• Enjoy discounts at our restaurants, bars, and spa -- at all locations!
• Be welcomed for the stylish you, if you got accessories, hair dyes or tattoos!

We offer attractive benefits and excellent career development opportunities to our team members.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Hong Kong?
• How many years' experience do you have as a Guest Experience Assistant?
• How many years of hotel management experience do you have?
• Which of the following languages are you fluent in?

Hotel & Accommodation Services 101-1,000 employees

SIX DISTINCTLY DIFFERENT PROPERTIES, TWO HOTELS BRANDS, ONE GROUP.

Swire Hotels is a group of individual hotel brands who set out to craft extraordinary hospitality experiences for our guests. Our two brands, Upper House and EAST, are found all over the world, with Upper House in Hong Kong, Chengdu, and Shanghai, and EAST in Hong Kong, Beijing and Miami. Each of these hotels are exceptionally unique yet joined by a shared appreciation for aesthetics and service excellence.

SIX DISTINCTLY DIFFERENT PROPERTIES, TWO HOTELS BRANDS, ONE GROUP.

Swire Hotels is a group of individual hotel brands who set out to craft extraordinary hospitality experiences for our guests. Our two brands, Upper House and EAST, are found all over the world, with Upper House in Hong Kong, Chengdu, and Shanghai, and EAST in Hong Kong, Beijing and Miami. Each of these hotels are exceptionally unique yet joined by a shared appreciation for aesthetics and service excellence.