Guest Experience Ambassador – Front Desk (Bilingual)

Novotel Century Hong Kong; Hong Kong; On-site; HKD 134,000 - 201,000; Full time

Benefits offered by this job

Free Meal

Medical Scheme

Dental Coverage

Hospitalization Insurance

Staff Activities

Job summary

Novotel Century Hong Kong invites you to join our Wan Chai front desk team as a Front Desk Officer. You will greet guests, manage check-ins and check-outs with charm and efficiency, and be the first friendly face shaping our guests' stay.

Fluency in English, Cantonese and Mandarin is essential, along with at least one year of front desk experience. We value a natural charisma, service mindset, and flexibility to cover shifts as needed.

Qualifications

• 1+ year of front desk experience.
• Fluency in English, Cantonese, and Mandarin.

Responsibilities

• Be the first smile our guests see – warm, polished, and always ready to assist.
• Seamlessly manage check-ins and check-outs for guests, groups, and airline crews with efficiency and charm.
• Act as a local expert, sharing insights on hotel services and Hong Kong's must-see spots.
• Collaborate with our dynamic team across departments to deliver flawless guest experiences.

Skills

Front desk exp

Multilingual EN/CN

Job description

Novotel Century Hong Kong invites you to join our Wan Chai front desk team as a Front Desk Officer. You will greet guests, manage check-ins and check-outs with charm and efficiency, and be the first friendly face shaping our guests' stay.

Fluency in English, Cantonese and Mandarin is essential, along with at least one year of front desk experience. We value a natural charisma, service mindset, and flexibility to cover shifts as needed.