Guest Service Officer — Night-Shift Front Desk Host

Ovolo Group; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Benefits offered by this job

Hotel benefits

Wellbeing programmes

Community programme

Job summary

Ovolo Group in Hong Kong seeks a Guest Service Officer to create a welcoming atmosphere at the front desk. You will manage check-in and check-out, engage guests with warmth, and deliver proactive solutions to enhance their stay.

The ideal candidate speaks fluent English and good Chinese, is resilient, adaptable, and can multitask in a fast-paced environment. Night shifts are required, fresh graduates are welcome, and less experience will be considered.

Qualifications

• Excellent command of English and good command of Chinese (spoken and written).
• High resilience, strong multi-tasking and adaptability in a dynamic workplace.
• Cheerful personality with a good sense of humour.
• Available for night shifts.
• Fresh graduates welcome; less experience considered.

Responsibilities

• Handle guest check-in and check-out processes.
• Create a welcoming environment and pro-actively engage with guests.
• Identify guest needs and provide solutions to enhance their stay.

Skills

English proficiency

Chinese proficiency

Resilience

Multi-tasking

Adaptability

Cheerful personality

Sense of humour

Night shift

Fresh grads welcome

Early-career welcome

Tools

Security permit

Job description

Ovolo Group in Hong Kong seeks a Guest Service Officer to create a welcoming atmosphere at the front desk. You will manage check-in and check-out, engage guests with warmth, and deliver proactive solutions to enhance their stay.

The ideal candidate speaks fluent English and good Chinese, is resilient, adaptable, and can multitask in a fast-paced environment. Night shifts are required, fresh graduates are welcome, and less experience will be considered.