Guest Experience Ambassador — Front Desk (Night Shift)

Ovolo Hotels Group; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Benefits offered by this job

Hotel benefits in rooms and F&B

Wellbeing programmes

Community programme

Job summary

Ovolo Hotels Group is seeking a Guest Service/Front Desk Officer to create a warm welcome for guests and manage core front-desk tasks in a dynamic hotel environment.

Responsibilities include check-in/check-out, addressing guest needs, and delivering proactive service with a friendly, energetic presence. English and Chinese fluency are required; night shifts are available. Fresh graduates are welcome and experience levels vary.

Qualifications

• Excellent command in English and good command in Chinese (both spoken and written).
• High level of resilience, strong ability in multi-tasking and adaptability at dynamic workplace.
• A cheerful personality and a good sense of humour.

Responsibilities

• Handle guest check-in and check-out and assist in front-of-house operations.
• Identify guest needs and proactively provide solutions to enhance their stay.
• Support night shift operations and maintain a welcoming front desk environment.

Skills

English fluency

Chinese fluency

Resilience

Multi-tasking

Adaptability

Cheerful personality

Sense of humour

Job description

Ovolo Hotels Group is seeking a Guest Service/Front Desk Officer to create a warm welcome for guests and manage core front-desk tasks in a dynamic hotel environment.

Responsibilities include check-in/check-out, addressing guest needs, and delivering proactive service with a friendly, energetic presence. English and Chinese fluency are required; night shifts are available. Fresh graduates are welcome and experience levels vary.