Front Desk Officer

Novotel Century Hong Kong; Hong Kong; On-site; HKD 134,000 - 201,000; Full time

Benefits offered by this job

Free Meal

Medical Scheme

Dental Coverage

Hospitalization Insurance

Staff Activities

Job summary

Novotel Century Hong Kong invites you to join our Wan Chai front desk team as a Front Desk Officer. You will greet guests, manage check-ins and check-outs with charm and efficiency, and be the first friendly face shaping our guests' stay.

Fluency in English, Cantonese and Mandarin is essential, along with at least one year of front desk experience. We value a natural charisma, service mindset, and flexibility to cover shifts as needed.

Qualifications

• 1+ year of front desk experience.
• Fluency in English, Cantonese, and Mandarin.

Responsibilities

• Be the first smile our guests see – warm, polished, and always ready to assist.
• Seamlessly manage check-ins and check-outs for guests, groups, and airline crews with efficiency and charm.
• Act as a local expert, sharing insights on hotel services and Hong Kong's must-see spots.
• Collaborate with our dynamic team across departments to deliver flawless guest experiences.

Skills

Front desk exp

Multilingual EN/CN

Job description

Novotel Century Hong Kong located in the heart of Wan Chai. The hotel is perfect for leisure and business guests traveling to Hong Kong. The 509 refurbished modern rooms of this hotel are sure to enhance your stay, while you may also enjoy the diversity of the restaurants and bars, outdoor swimming pool, fitness center, and sophisticated meeting facilities.

香港諾富特世紀酒店位處於香港島灣仔區核心地段，是市內其中一間最具代表性的酒店，座擁優越的地理位置，非常適合商務及休閒旅客。酒店擁有509間全面翻新的客房，及備有一系列商務休閒設施，如餐廳、室外游泳池、健身室及會議室等。

Your Adventure Begins Here

Step into the heart of our hotel as a Front Desk Officer, where every interaction is an opportunity to create memorable moments. At Novotel, we celebrate genuine connections, and you'll be the welcoming face that sets the tone for our guests' stays.

Your role

• Be the first smile our guests see - warm, polished, and always ready to assist
• Seamlessly manage check-ins and check-outs for guests, groups, and airline crews with efficiency and charm
• Act as a local expert, sharing insights on hotel services and Hong Kong's must-see spots
• Collaborate with our dynamic team across departments to deliver flawless guest experiences

What You Bring

• 1+ year of front desk experience
• A natural charisma - you love people, and it shows
• Fluency in English, Cantonese, and Putonghua to connect with our diverse guests
• Flexibility to work shift hours, embracing the rhythm of hospitality

Staff Benefits

• 5 Days Work
• 15 Days of Statutory Holiday
• 12 Days of Annual Leave
• Paid Birthday Leave
• Discretionary Bonus
• Free Meal
• Medical Scheme
• Dental Coverage
• Hospitalization Insurance
• Dining & Accommodation Discount
• On Job Training
• Staff Activities

Hospitality is a Work of Heart

We are a worldwide leader in Hotels, Tourism, and Services.

https://www.novotelhongkongcentury.com/

All information collected will be kept strictly confidential and is for recruitment purposes only.