Global Key Account Director - Airline/ Cargo Service

Michael Page International (HK) Ltd; Hong Kong; On-site; HKD 1,800,000 - 3,200,000; Full time

Job summary

Michael Page International (HK) Ltd is partnering with a global cargo service provider to appoint a Global Key Account Director who will drive strategic partnerships with major Chinese e-commerce platforms and cross-border logistics customers.

The role requires managing executive-level relationships, leading complex multinational negotiations, and aligning regional teams to deliver growth, profitability, and strong customer retention. Fluency in English and Mandarin is mandatory.

Qualifications

• Bachelor's degree in Business, Supply Chain, Logistics, Aviation, or related disciplines.

Responsibilities

• Develop and execute global account strategies for key Chinese e-commerce platforms and cross-border logistics customers to drive sustainable revenue growth.
• Build and maintain executive-level relationships with strategic customers, acting as the primary commercial contact globally.
• Lead commercial negotiations, contract renewals, pricing discussions, and long-term partnership agreements.
• Collaborate with regional sales, operations, network planning, revenue management, and product teams to deliver customer-focused solutions.
• Drive annual revenue, profitability, and customer retention targets across assigned global accounts.
• Monitor market trends, competitor activities, and industry developments to formulate effective growth strategies.
• Provide regular business reviews and strategic recommendations to C-suite leadership while leading cross-functional initiatives to enhance customer satisfaction and operational performance.

Skills

Analytical

Negotiation

C-suite engagement

Communication

Education

Bachelor's degree in Business, Supply Chain, Logistics, Aviation, or related disciplines

Job description

Our client is a global leading cargo service provider, they are seeking for a Global Key Account Director to drive strategic partnerships with major Chinese e-commerce platforms and cross-border logistics customers.

Our client is a global leading cargo service provider, they are seeking for a Global Key Account Director to drive strategic partnerships with major Chinese e-commerce platforms and cross-border logistics customers.

Description

• Develop and execute global account strategies for key Chinese e-commerce platforms and cross-border logistics customers to drive sustainable revenue growth.
• Build and maintain executive-level relationships with strategic customers, acting as the primary commercial contact globally.
• Lead commercial negotiations, contract renewals, pricing discussions, and long-term partnership agreements.
• Collaborate with regional sales, operations, network planning, revenue management, and product teams to deliver customer-focused solutions.
• Drive annual revenue, profitability, and customer retention targets across assigned global accounts.
• Monitor market trends, competitor activities, and industry developments to formulate effective growth strategies.
• Provide regular business reviews and strategic recommendations to C-suite leadership while leading cross-functional initiatives to enhance customer satisfaction and operational performance.

Profile

• Bachelor's degree in Business, Supply Chain, Logistics, Aviation, or related disciplines.
• 10 years' commercial experience within air cargo, airlines, logistics, express, freight forwarding, or e-commerce logistics industries.
• Proven track record in managing global strategic accounts and delivering significant revenue growth.
• Strong experience working with major Chinese e-commerce platforms.
• Experience engaging with C-suite stakeholders and leading complex multinational commercial negotiations.
• Strong understanding of global airfreight networks, cross-border e-commerce, and supply chain solutions.
• Strong analytical and problem-solving capabilities.
• Fluency in English and Mandarin Chinese is mandatory.
• Ability to conduct commercial negotiations and business presentations in both languages.

Job Offer

• Benefits will be discussed as part of the overall package