Global IT Onsite Support Engineer - VIP & Events Ready

Amaris Consulting; Hong Kong; On-site; HKD 334,800 - 446,400; Full time

Benefits offered by this job

Robust training system

Vibrant workplace events

Commitment to CSR programs

Job summary

A technology consulting firm in Hong Kong is seeking an IT Support Engineer to join their team. The ideal candidate will have proven experience in IT support, strong troubleshooting skills for PC hardware and software, and the ability to communicate effectively with clients. Responsibilities include diagnosing incidents, resolving issues, and providing local network support. This is a fantastic opportunity to grow within a dynamic and international workplace that values training and career development.

Qualifications

• Proven work experience as an IT Support Engineer or similar role.
• Ability to build software images for laptops and desktops.
• Familiarity with desktop configuration management.

Responsibilities

• Provide diagnosis for incidents and service requests.
• Resolve incidents/service requests following procedures.
• Escalate unresolved issues within agreed timelines.
• Liaise with clients and other IT support groups.
• Conduct hardware and software maintenance.

Skills

Proficient in repairing PC hardware

Troubleshooting software issues

Strong communication skills

Remote troubleshooting techniques

Analytical thinking

Education

Degree in computer science or related field

Tools

Helpdesk ticketing systems

Job description

A technology consulting firm in Hong Kong is seeking an IT Support Engineer to join their team. The ideal candidate will have proven experience in IT support, strong troubleshooting skills for PC hardware and software, and the ability to communicate effectively with clients. Responsibilities include diagnosing incidents, resolving issues, and providing local network support. This is a fantastic opportunity to grow within a dynamic and international workplace that values training and career development.