VIP Deskside IT Support Engineer — On-Site

Swing Consulting Ltd.; Hong Kong; On-site; HKD 245,520 - 312,480; Full time

Benefits offered by this job

10-20 Days Annual Leave

5-day Work Week

Job summary

A leading IT support firm in Hong Kong is seeking a Senior Deskside Support Engineer to provide on-site technical support for VIP users. This role involves troubleshooting hardware and software issues across various platforms, including Windows OS and mobile devices. The ideal candidate should have a diploma in IT, at least 3 years of experience, and excellent communication skills in Cantonese, English, and Mandarin. The salary ranges from 22K to 28K HKD depending on experience, along with annual leave and a 5-day work week.

Qualifications

• 3+ years of related work experience is preferred.
• Solid knowledge of desktop, networking, and general PC applications.
• Skills in problem-solving via remote support.

Responsibilities

• Provide on-site technical support services for VIP users.
• Troubleshoot hardware and software related issues.
• Support users with network connectivity issues.

Skills

Technical support for VIP users

Troubleshooting hardware and software issues

Network connectivity support

Problem-solving skills

Excellent communication skills

Education

Diploma in IT, computer science, or a related field

Tools

Windows OS

M365/O365

Apple MAC OS

Android/iOS

Job description

A leading IT support firm in Hong Kong is seeking a Senior Deskside Support Engineer to provide on-site technical support for VIP users. This role involves troubleshooting hardware and software issues across various platforms, including Windows OS and mobile devices. The ideal candidate should have a diploma in IT, at least 3 years of experience, and excellent communication skills in Cantonese, English, and Mandarin. The salary ranges from 22K to 28K HKD depending on experience, along with annual leave and a 5-day work week.