Global Data Center Operations Leader

Amazon Inc.; Hong Kong; On-site; HKD 900,000 - 1,100,000; Full time

Job summary

Amazon Inc. is seeking a senior Data Center Operations leader to drive performance across multiple teams, ensuring 24/7 operations, incident response, and optimization of processes and automation.

You will guide improvements, manage outages, and uphold security and customer data protections while coordinating with global teams. The role requires extensive experience in data center management, strong communication skills in English and Chinese, and a focus on cost-aware operations within a

Qualifications

• Minimum 10 years of people management experience with direct reports.
• In-depth knowledge of change, problem and incident management.
• Fluent in Chinese and English (verbal and written).
• Security and customer data protection awareness.
• Financial understanding of budgeting, Capex/Opex.

Responsibilities

• Manage performance of data center operation teams.
• Oversee day-to-day data center operations, queues, shifts, and hardware logistics.
• Learn rapidly or act as SME across data center operations.
• Ensure operational KPIs and metrics are met.
• Drive process improvements, technology innovation, and automation.
• Lead large scale events and outages as call leader.
• Improve workflows and throughput in data center operations.
• Uphold quality and customer experience in services.

Skills

People management

Change management

Incident management

Security & data protection

Communication

Budgeting

Project management

Education

ITIL Foundation

PMP

Lean Six Sigma

CDCP/CDMP

Tools

Data center operations tools

Job description

Amazon Inc. is seeking a senior Data Center Operations leader to drive performance across multiple teams, ensuring 24/7 operations, incident response, and optimization of processes and automation.

You will guide improvements, manage outages, and uphold security and customer data protections while coordinating with global teams. The role requires extensive experience in data center management, strong communication skills in English and Chinese, and a focus on cost-aware operations within a