DCO Cluster Manager, Data Center Operations

Amazon Web Services (AWS); Hong Kong; On-site; HKD 900,000 - 1,500,000; Full time

Job summary

Amazon Data Services Hong Kong Limited is seeking an experienced Data Center Operations Manager to lead large teams responsible for the design, delivery and operation of world class data centers in Hong Kong. You will coordinate day-to-day activities, ensure safety, reliability and cost efficiency, and collaborate with cross‑functional partners to keep services running at scale.

The role requires strong people management, change and incident handling, and a proven track record in budgeting and

Qualifications

• Minimum 10 years of people management experience in data center environments.
• Strong knowledge of change, problem and incident management.
• Security and customer data protection expertise.
• Excellent communication and team coaching abilities.
• Fluent in Chinese and English (written and spoken).
• Experience with annual budgeting, Capex and Opex concepts.
• Proven project management skills.

Responsibilities

• Manage performance of teams of data center operation professionals.
• Oversee day-to-day data center operations including queue management, 24/7 shift planning, and hardware logistics.
• Becoming subject matter expert across all aspects in data center operations.
• Ensure operational KPIs and metrics are measured and met.
• Inspire and guide improvement in team processes, technology innovation and automation.
• Manage Large Scale Events (outages) and act as the call leader.
• Manage and improve the workflows and throughput for data centers operations.
• Be passionate about the quality and quantity of services provided, and continuously strive to improve customer experience.

Skills

People management

Change management

Incident management

Security and data protection

Communication skills

Budgeting & financial understanding

Project management

Cross-functional collaboration

Bilingual: Chinese & English

Job description

Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities

• Manage the performance of team(s) of data center operation processionals
• Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics
• Fast learn or act as the subject matter expert across all aspects in data center operations
• Ensure all operational KPIs and metrics are being measured and met
• Inspire and guide improvement in team process, technology innovation and automation
• Manage Large Scale Events (outages) and act as the call leader
• Manage and improve the work-flows and through-put for data centers operations
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience

About The Team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can achieve in the cloud.

Basic Qualifications

• Minimum 10 years of people management experience with direct reports as their performance manager
• In-depth knowledge and experience of change, problem and incident management
• Literacy in security and customer data protection
• Demonstrated communication skill in presentation, open discussion, team coaching
• Fluent verbal and written proficiency in Chinese and English
• Financial understanding in annual budgeting, Capex and Opex concepts
• Project Management skill

Preferred Qualifications

• Knowledge of data center MEP Infrastructure: Power, Cooling & Facilities Management
• In-depth knowledge of data center operations, processes and continuous processes improvement
• Experience in data center Safety and Security measures
• Knowledge of data center server capacity planning
• Data mining/analysis skill
• ITIL Foundation, PMP, Lean, Six Sigma and/or Risk related certifications
• Data Center related certification - CDCP/S/E, CDCMP/TP. Linux certification and/or administration experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

Company - Amazon Data Services Hong Kong Limited

Job ID: A3130424