Data Center Operations Manager, Data Center Operations

Amazon Inc.; Hong Kong; On-site; HKD 900,000 - 1,400,000; Full time

Job summary

Amazon Data Services Hong Kong Limited seeks an experienced Data Center Operations Manager to lead 7/24 data center teams, oversee capacity planning, hardware logistics, and incident handling. You will drive process improvements and automation while maintaining high service quality and customer experience.

The role requires strong people management, project coordination, and bilingual English/Chinese communication.

Qualifications

• 3+ years direct people management experience.
• In-depth knowledge of data center operations, processes and continuous improvement.
• Experience in project management including resource planning, schedules, reporting, prioritization.
• Proven experience of change, problem and incident management.
• Demonstrated communication skills in presentation, open discussion, and team coaching.
• Fluent English and Chinese verbal and written proficiency.
• Financial understanding in annual budgeting and management.

Responsibilities

• Manage the performance of team(s) of data center operation professionals.
• Ensure effective day-to-day data center operations including queue management, 7/24 shift arrangement and hardware logistics.
• Act as subject matter expert across all aspects in data center operations.
• Ensure all operational KPIs and metrics are measured and met.
• Inspire and guide improvement in team processes, technology and automation.
• Manage Large Scale Events (outages) and act as the call leader.
• Improve workflows and throughput for data center operations.
• Maintain focus on quality and customer experience.

Skills

People management

Data center operations

Project management

Incident management

Communication

Bilingual English/Chinese

Education

ITIL Foundation

PMP

Lean Six Sigma

CDCP/S/E

CDCMP/TP

Job description

Data Center Operations Manager, Data Center Operations

Job ID: 10537143 | Amazon Data Services Hong Kong Limited

We are looking for a demonstrated operations manager with experience in people management, technical support as well as datacenter operations, which covers the scope of capacity planning, racks delivery, installation, decommission and incident management. This role is responsible for managing a team of 7/24 operations to provide overall datacenter support in hardware and software of server and network equipment. The successful candidate will also guide the improvement of processes and procedures on a continuous basis, and manage team and staff performance.

Key job responsibilities

• Manage the performance of team(s) of data center operation processionals
• Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics
• Fast learn or act as the subject matter expert across all aspects in data center operations
• Ensure all operational KPIs and metrics are being measured and met
• Inspire and guide improvement in team process, technology innovation and automation
• Manage Large Scale Events (outages) and act as the call leader
• Manage and improve the work-flows and through-put for data centers operations
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience

Basic Qualifications

• - 3+ years of direct people management experience
• - In-depth knowledge on data center operations, processes and continuous processes improvement.
• - Experience in project management including resource planning, managing schedules, reporting project status and prioritizing own tasks and those of other team members for multiple projects
• - Proven experience of change, problem and incident management
• - Demonstrated communication skill in presentation, open discussion, team coaching.
• - Fluent English and Chinese verbal and written proficiency.
• - Financial understanding in annual budgeting and management.

Preferred Qualifications

• - Knowledge of data center capacity planning and reporting
• - Literacy in security and customer data protection
• - Knowledge of data center MEP Infrastructure: Power, Cooling & Facilities Management
• - Experience in data center Safety and Security measures
• - ITIL Foundation, PMP, Lean, Six Sigma and/or Risk related certifications
• - Data Center related certification - CDCP/S/E, CDCMP/TP

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.