Data Center Operations Lead (7/24) KPI-Driven

Amazon Inc.

Hong Kong

On-site

HKD 900,000 - 1,400,000

Full time

37 hours ago

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Job summary

Amazon Data Services Hong Kong Limited seeks an experienced Data Center Operations Manager to lead 7/24 data center teams, oversee capacity planning, hardware logistics, and incident handling. You will drive process improvements and automation while maintaining high service quality and customer experience.

The role requires strong people management, project coordination, and bilingual English/Chinese communication.

Qualifications

3+ years direct people management experience.
In-depth knowledge of data center operations, processes and continuous improvement.
Experience in project management including resource planning, schedules, reporting, prioritization.
Proven experience of change, problem and incident management.
Demonstrated communication skills in presentation, open discussion, and team coaching.
Fluent English and Chinese verbal and written proficiency.
Financial understanding in annual budgeting and management.

Responsibilities

Manage the performance of team(s) of data center operation professionals.
Ensure effective day-to-day data center operations including queue management, 7/24 shift arrangement and hardware logistics.
Act as subject matter expert across all aspects in data center operations.
Ensure all operational KPIs and metrics are measured and met.
Inspire and guide improvement in team processes, technology and automation.
Manage Large Scale Events (outages) and act as the call leader.
Improve workflows and throughput for data center operations.
Maintain focus on quality and customer experience.