General Manager - Property Management & Security Services

Morgan McKinley; Hong Kong; On-site; HKD 1,500,000 - 2,300,000; Full time

Job summary

Morgan McKinley in Hong Kong seeks a senior leader to run property management and security operations, delivering high standards, client satisfaction, and profitability. You will own P&L, set budgets, and drive efficiency across multi-site portfolios.

You will manage key accounts, monitor service levels, and lead continuous improvement, training, and compliance with licensing and safety requirements. This role requires strong leadership and financial acumen to drive growth and ensure service

Qualifications

• Bachelor's degree preferred; professional certifications are a plus.
• 15+ years in property management or security services.
• 4–5 years in a senior operations or general management role.
• Proven multi-site operations management with strong client retention.
• Solid knowledge of property management practices and licensing.

Responsibilities

• Provide leadership and direction for property management and security operations.
• Own full P&L for property management and security operations.
• Develop and manage budgets, forecasts, and cost controls; drive efficiency.
• Build and maintain relationships with key accounts as senior client contact.
• Monitor service levels and conduct client reviews to maximize retention.
• Oversee QA programs, site inspections, and continuous improvement.
• Identify opportunities to expand services and participate in proposals.
• Ensure compliance with regulations, licensing, and safety requirements.

Skills

Leadership

Client management

Budget management

P&L ownership

Business development

Compliance

Risk management

People management

Education

Bachelor's degree

Professional certifications (advantageous)

Job description

Responsibilities

Leadership & Operations

• Provide overall leadership and direction for property management and security operations, ensuring high standards of service quality, professionalism, and client satisfaction.
• Own full P&L responsibility for property management and security operations.
• Develop and manage budgets, forecasts, and cost controls to achieve revenue and profitability targets.Drive operational efficiency through effective workforce planning, process standardization, and technology utilization

Client Management & Service Excellence

• Build and maintain strong relationships with existing clients; serve as the senior point of contact for key accounts.
• Monitor service levels for both property and security services; conduct regular client reviews and proactively address issues to maximize retention and satisfaction.
• Oversee quality assurance programs, site inspections, and continuous improvement of integrated service delivery.
• Ensure teams are properly trained, equipped, and briefed for their respective roles.

Business Development & Growth

• Identify opportunities to expand services with existing clients, cross-sell property management and security offerings, and enter new market segments or geographic areas.
• Participate in proposal development, pricing strategy, and contract negotiations for both service lines.
• Contribute to the company's growth strategy and annual business planning.

Compliance, Safety & Risk

• Ensure the company and all personnel remain fully compliant with property management regulations, private security licensing, regulatory, and contractual requirements.
• Oversee health & safety programs, insurance, and liability management for both property and security operations.
• Lead incident investigation, reporting, and corrective actions.

Requirements

• Bachelor's degree preferred; relevant professional certifications are an advantage.
• 15+ years of progressive experience in property management, security services, or a related real estate/facilities services industry, with at least 4-5 years in a senior operations or general management role.
• Proven track record of managing multi-site operations and delivering strong client retention and financial results in one or both service lines.
• Strong knowledge of property management practices and/or private security regulations, licensing requirements, and industry best practices.
• Solid commercial and financial acumen, including P&L ownership.
• Excellent leadership, communication, and client relationship skills.