Head of Operations, Asia

Linklaters Asia; Hong Kong; On-site; HKD 800,000 - 1,200,000; Full time

Job summary

Linklaters Asia in Hong Kong is searching for a Regional Operations Manager to lead and oversee operations across the region. This role will involve setting strategies, managing budgets, and enhancing employee and visitor experiences through effective facilities management.

The successful candidate will have over 10 years of experience in regional operations, vendor management, and a strong ability to work across functions. You'll engage with top-tier experts and lead improvements in operational excellence.

Qualifications

• 10+ years of experience in regional operations leadership with global organizations.
• Strong track record in managing facilities and office relocations.
• Proven ability to enhance employee and visitor experience initiatives.

Responsibilities

• Set vision and strategy for regional operations.
• Oversee regional security and business continuity.
• Manage budgets for regional offices and optimize resource allocation.
• Lead vendor management to enhance service delivery.
• Coordinate office projects and promote best practices across regions.

Skills

Regional operations leadership

Facilities and workplace management

Stakeholder management

Change management

Vendor management

Job description

Regional Operations Management

• Set the vision, strategy, objectives and KPIs for the regional operations function
• Oversee regional security and business continuity implementation
• Uphold the highest standards of adherence to global policies across all offices in the region, fostering consistency and excellence in operations.
• Develop, manage, and optimise budgets for regional offices, ensuring alignment with strategic objectives and maximising resource allocation.
• Lead the strategic oversight of regional operations resources, implementing best practices to enhance efficiency and drive operational excellence.
• Establish and maintain robust regional security protocols and business continuity plans, ensuring resilience against disruptions and safeguarding operations.
• Seek out and engage top‑tier experts for advisory and execution purposes, ensuring that operations‑related activities benefit from cutting‑edge insights and execution.

Premises, Workplace, Employee and Visitor Experience

• Coordinate space occupancy planning and assessment with offices in the region
• Design and drive initiatives to enhance employee engagement through well‑planned physical workspaces.
• Implement initiatives to ensure visitors have a seamless and best‑in‑class experience.
• Integrate technology solutions to streamline processes and interaction points for both employees and visitors.
• Oversee the negotiation, execution, and administration of leases within the region, in collaboration with Global Real Estate function.
• Proactively seek, recommend, and drive improvements that would enable us to use space more effectively / efficiently.

Vendor Management

• Spearhead regional vendor management, driving the standardisation and improvement of vendor contracts and relationships to enhance service delivery.
• Regularly review vendor performance to ensure standards are met and take corrective actions if necessary. Implement proper standards how we measure and drive vendor performance.
• Develop strategic partnerships with vendors to enhance service delivery and innovation.
• Establish formal feedback loops with vendors to foster continuous improvement and alignment with regional goals.

Project Management

• Coordinate with offices for projects related to office and site relocations, renovations, and new constructions
• Promote, champion and drive improvements that scale best practices across multiple regions, beyond Asia.

Qualifications

• A significant experience (10+ years) in regional operations leadership, ideally within professional services or large global matrix organisations.
• A strong track record in facilities and workplace management, including managing office moves, redesigns, vendor relationships and service delivery across multiple countries
• Proven ability to lead employee and visitor experience initiatives that elevate service quality, align with company values and drive measurable impact.
• Experience in managing multi‑million operational budgets and executing strategies for efficiency and space utilisation.
• Excellent stakeholder management skills, capable of working across functions and geographies to influence, align and deliver results.
• Experience in contract negotiation, vendor performance and service level governance.
• Demonstrated ability to lead and motivate diverse teams, driving culture of excellence, innovation and continuous improvement.

Technical Skills

• Budget Management
• Change Management
• Contract Management
• Facility Management
• Lease Management
• Project Management
• Security Management
• Strategic Sourcing
• Sustainability Strategy
• Vendor Management

This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.