General Manager - Property Management & Security Services

Morgan Mckinley Limited; Hong Kong; On-site; HKD 1,000,000 - 1,600,000; Full time

Job summary

Morgan McKinley Limited in Hong Kong is seeking a General Manager to lead Property Management & Security Services across multiple sites. You will drive service quality, client satisfaction, and financial performance with full P&L ownership.

You will manage budgets, forecast demand, and standardize processes while building strong client partnerships and ensuring regulatory compliance. A proven track record in senior operations is essential.

Qualifications

• Bachelor's degree preferred; professional certifications are an advantage.
• 15+ years in property management or security services with senior operations experience.
• Proven multi-site management with strong client retention and financial results.
• Strong knowledge of property management and private security regulations.

Responsibilities

• Provide leadership for property management and security operations with P&L ownership.
• Develop budgets, forecasts, and cost controls to meet targets.
• Build relationships with clients and act as senior contact for key accounts.
• Oversee service delivery quality, site inspections, and continuous improvement.
• Lead risk, safety, and compliance programs.

Skills

Leadership

Client relationship management

P&L ownership

Budgeting & forecasting

Operations management

Contract negotiations

Education

Bachelor's degree

Professional certifications

Job description

General Manager - Property Management & Security Services

• Provide overall leadership and direction for property management and security operations, ensuring high standards of service quality, professionalism, and client satisfaction.
• Own full P&L responsibility for property management and security operations.
• Develop and manage budgets, forecasts, and cost controls to achieve revenue and profitability targets.Drive operational efficiency through effective workforce planning, process standardization, and technology utilization
• Build and maintain strong relationships with existing clients; serve as the senior point of contact for key accounts.
• Monitor service levels for both property and security services; conduct regular client reviews and proactively address issues to maximize retention and satisfaction.
• Oversee quality assurance programs, site inspections, and continuous improvement of integrated service delivery.
• Ensure teams are properly trained, equipped, and briefed for their respective roles.

Business Development & Growth

• Identify opportunities to expand services with existing clients, cross-sell property management and security offerings, and enter new market segments or geographic areas.
• Participate in proposal development, pricing strategy, and contract negotiations for both service lines.
• Contribute to the company's growth strategy and annual business planning.

Compliance, Safety & Risk

• Ensure the company and all personnel remain fully compliant with property management regulations, private security licensing, regulatory, and contractual requirements.
• Oversee health & safety programs, insurance, and liability management for both property and security operations.
• Lead incident investigation, reporting, and corrective actions.

Requirements

• Bachelor's degree preferred; relevant professional certifications are an advantage.
• 15+ years of progressive experience in property management, security services, or a related real estate/facilities services industry, with at least 4-5 years in a senior operations or general management role.
• Proven track record of managing multi-site operations and delivering strong client retention and financial results in one or both service lines.
• Strong knowledge of property management practices and/or private security regulations, licensing requirements, and industry best practices.
• Solid commercial and financial acumen, including P&L ownership.
• Excellent leadership, communication, and client relationship skills.