General Manager, Business Development

AsiaWorld-Expo Management Limited; Hong Kong; On-site; HKD 1,800,000 - 3,000,000; Full time

Job summary

AsiaWorld-Expo Management Limited in Hong Kong is seeking a senior sales and business development leader to drive revenue growth, manage KPI delivery and lead a high-performance commercial team. The role requires deep knowledge of international MICE trends, authentic leadership, and strong English and Chinese communication to secure strategic partnerships and optimize venue bookings.

You will shape yield management, booking strategies and cross-functional collaboration to maximise revenue,

Qualifications

• Bachelor’s degree in Business or Marketing Disciplines with academic excellence; MBA preferred.
• Minimum 15 years of sales and business management, 7 in direct supervisory roles.
• Hands on experience in forecasting, budgeting and expense control.
• Excellent command of written and spoken English and Chinese; Putonghua fluent.

Responsibilities

• Deliver on KPI targets and drive the Business Development Team performance.
• Develop yield management and booking strategies to maximise venue bookings and profit.
• Support revenue initiatives and other business development projects.
• Collaborate with Commercial Team to implement service delivery and strategic planning.
• Foster a culture of competency, convergence, leadership, performance and delivery.
• Manage KPI delivery related to customer experience, operations efficiency and reporting.
• Work with other departments to develop multidisciplinary services.
• Contribute to AsiaWorld-Expo’s vision, mission and values through strategic planning.
• Promote collaboration, design thinking, innovation and problem solving.
• Review client engagement processes and implement improvements to increase conversion.

Skills

Leadership

Strategic thinking

Communication

Stakeholder management

Problem solving

Decision making

Forecasting

Budgeting

Expense control

Education

Bachelor’s degree in Business or Marketing Disciplines

MBA preferred

Job description

Wholly owned by Airport Authority Hong Kong, AsiaWorld-Expo (AWE) is one of the most versatile exhibition and event areas in Hong Kong, offering AWEsome value across an enormous diversity of events. AWE offers huge, column-free, integrated ground-access spaces with high ceilings, flexible configurations and ancillary services that can accommodate everything from rock concerts to global conventions and expositions to product launches. But our real value lies in our exceptionally experienced and professional staff working delicately with an AWEsome spirit to serving every client and realising their wishes.

Responsibilities

Job Descriptions in English version is available / 只提供英文版本

• Plays a key role in ensuring Business Development Team delivers on full range of KPI targets.
• Able to develop Yield management strategy and Booking management to maximize the venue booking efficiency and profit.
• Fully support and take responsibility for other revenue initiatives in added-value services and any other business development projects.
• As an integral member of the Commercial Team supporting the implementation of service delivery and development of improvement plans and assisting in the business and strategic planning process.
• There will be a strong emphasis on the need to develop a culture of corporate competency, convergent thinking, service leadership, performance management and delivery, improvement, and appraisal as a foundation for excellent organizational performance.
• Manages the delivery of agreed key performance indicators in relation to customer experience, operations efficiency and team reporting procedures and guidelines.
• Work closely with other departments’ staff in developing effective multidisciplinary services.
• Plays a key role in the achievement of AWE’s Vision, Mission and Values by working closely with Strategic Planning and Business Development within the framework provided.
• Develops a culture that facilitates collaboration, convergent thinking, design thinking, innovation, collective problem solving and decision making.
• Continuous review of the clients’ engagement process by identifying gaps and or sources of issues and implement measures/mechanisms for improving the conversion.

Requirements

• Bachelor’s degree in Business or Marketing Disciplines with demonstrated academic excellence; MBA preferred.
• Minimum 15 years of sales and business management, of which 7 years must be in a direct supervisory role. Familiar with International MICE sectors as well as the business trends.
• Hands on experience in business forecasting, budgeting, and expense control.
• Authentic leadership with self-motivation, practices transparency, acts as a change agent in the change management process.An effective communicator who advocates two-way communication, patience in handling controversies, able to anticipate and monitor reactions/feedback of the recipient, good at managing stakeholders’ expectations and achieved successes in getting their buy-in.
• Excellent in problem Solving & Decision-Making skill. Able to define the problems, identify the causal relationships among issues, and critically analyze issues, problems, opportunities, and consequences of a decision option. Be confident in making timely decisions to solve ad-hoc / urgent problems with justifications. Innovative in problem solving, solution design.
• Excellent command of written and spoken English and Chinese; fluency in Putonghua.

Personal data collected will be used for recruitment-related purpose only.

AsiaWorld-Expo Management Limited is an equal opportunities employer.