Lounge Operations Officer

AsiaWorld-Expo Management Limited; Hong Kong; Presencial; HKD 201.000 - 312.000; Jornada completa

Descripción de la vacante

AsiaWorld-Expo Management Limited operates one of Hong Kong’s most versatile exhibition and event spaces, delivering exceptional lounge services for a diverse range of guests and events. The team collaborates with Airport Authority Hong Kong and service partners to ensure a seamless guest journey from arrival through departure.

With a focus on luxury guest experience, staff work in a fast-paced, professional environment and are expected to be flexible with shift duties while maintaining high

Formación

• Degree holder with 2+ years relevant experience; associate or secondary education with 5+ years considered.
• Experience in luxury hotels/airlines/airport preferred.
• Good team player with interpersonal, problem-solving & organizational skills.
• Detail-oriented, independent and able to work under pressure.
• Familiar with MS Office applications.
• Proficiency in Chinese, English and Putonghua.
• Shift duty required.

Responsabilidades

• Plan, coordinate guest departure/arrival journey and conduct pre-occupation inspection and preparation of the lounge to ensure tidiness, cleanliness and maintenance prior to arrival of guest.
• Ensure seamless in-lounge check in and security, immigration and customs clearance and other logistic arrangements.
• Collaborate with Airport Authority, airlines, service partners and lounge service team for a consistent guest journey from arrival to departure.
• Provide a warm and personal welcome to guests on arrival.
• Provide feedback to supervisors on the performance of service partners.
• Assist in providing professional and high-quality lounge services as needed.
• Perform any ad hoc assignments as required.

Conocimientos

Interpersonal skills

Team player

Problem solving

Detail-oriented

Organizational skills

Shift work

Educación

Bachelor's degree

Associate degree

Secondary education

Herramientas

MS Office

Descripción del empleo

Wholly owned by Airport Authority Hong Kong, AsiaWorld-Expo (AWE) is one of the most versatile exhibition and event areas in Hong Kong, offering AWEsome value across an enormous diversity of events. AWE offers huge, column-free, integrated ground-access spaces with high ceilings, flexible configurations and ancillary services that can accommodate everything from rock concerts to global conventions and expositions to product launches. But our real value lies in our exceptionally experienced and professional staff working delicately with an AWEsome spirit to serving every client and realising their wishes.

Responsibilities

Job Descriptions in English version is available / 只提供英文版本

• Plan, coordinate guest departure/arrival journey and conduct pre-occupation inspection and preparation of the lounge to ensure the lounge is in perfect condition of tidiness, cleanliness and maintenance prior to arrival of guest
• Ensure seamless and smooth in-lounge check in and security, immigration and custom clearance process as well as other logistic arrangements
• Collaborate with stakeholders such as Airport Authority, airlines, service partners and lounge service team to ensure a consistent and elegant guest journey from the moment of guest arrival until the moment of guest departure
• Provide a warm and personal welcome to guests on their arrival
• Provide feedback to supervisors on the performance of the service partners
• Assist in providing professional and high-quality lounge services as and when needed
• Perform any ad hoc assignments as required

Requirements

• Degree holder with at least 2 years of relevant work experience. Candidates with an associate degree or secondary education level and a minimum of 5 years of relevant work experience will also be considered.
• Work experience in luxury hotels or airlines or airport will be preferred
• A good team player with good interpersonal, problem solving and organizational skills
• Detailed-oriented, Independent and able to work under pressure
• Familiar with MS Office applications
• Proficiency in spoken and written Chinese, English and Putonghua
• Shift duty is required

AsiaWorld Expo Management Limited is an equal opportunity employer.