Front Office Manager

Pro Golf HK Limited; Hong Kong Island; On-site; HKD 201,000 - 268,000; Full time

Job summary

Pro Golf HK Limited in Hong Kong is seeking a Front Office Manager to oversee front-of-house operations in our golf center. You will greet customers, manage inquiries, assist with product selection and appointments, and uphold service standards.

You will monitor customer experience metrics, coordinate with HR, Finance and Admin, and help close sales for lessons and clubs. Experience in administration and knowledge of golf products are a plus; bilingual communication preferred.

Qualifications

• Front office management experience or equivalent.
• Strong customer service skills and problem solving.
• Knowledge of golf products and pricing is a plus.

Responsibilities

• Greet customers and answer calls; assist with queries, product selection, and appointments.
• Understand all GOLFTEC products, offers and pricing, and client needs.
• Maintain front-of-house processes to improve customer experience.
• Maintain metrics on customer experience and service levels.
• Assist with placing and tracking purchase orders with vendors.
• Maintain the center environment, cleanliness and equipment.
• Assist center to close sales for lessons and clubs.
• Support coordination of HR, Finance and Admin tasks.
• Assist center management in operations as needed.

Skills

Front desk management

Customer service

Sales support

Golf products knowledge

Job description

Your main duties and responsibilities as a Front Office Manager will involve the following:

Managing front of the house processes and will include the following:

In-centre sales support, greet customers and answer customer calls if needed, assist customers with queries, product selection, and appointments.

Understand all GOLFTEC products, offers and pricing, understanding client needs

Responsible for ‘front of the house’ processes to improve customer experience.

Maintain report/metrics on tracking customer experience and service levels

Assist with placing and tracking purchase orders with equipment vendors and other product / service providers

Maintain the center's environment, cleanliness and equipment in good condition.

Assist center to close sales for lessons and clubs.

Assist and help with coordination of HR, Finance and Admin tasks

Assist center management in aspects of center operations as needed

Your application will include the following questions:

• Which of the following statements best describes your right to work in Hong Kong?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Front Office Manager?
• What is your highest level of education?
• Do you have experience in administration?