Front Office Manager | Guest Experience & Training

Hyatt Hotels Corporation; Hong Kong; On-site; HKD 420,000 - 680,000; Full time

Job summary

Hyatt Hotels Corporation in Hong Kong is seeking an experienced Front Office leader to manage schedules, guest services and upsell programs within the Front Office Department. The role requires strong coaching and team leadership, with close collaboration across Housekeeping and Engineering to uphold Hyatt standards.

The ideal candidate has extensive Front Office experience and fluency in English and Putonghua, with a proven track record of maintaining high service quality in a busy hotel

Qualifications

• Minimum 7 years of Front Office experience with at least 3 years managerial experience, preferably in hospitality or related service industry.
• Familiar with Opera System and hotel operations.
• Excellent command of spoken English and Putonghua.
• Ability to coach and train new associates and lead a team.

Responsibilities

• Prepare work schedules and annual leave within budget and guidelines.
• Provide comprehensive trainings to Front Office associates.
• Conduct room inspections ensuring cleanliness and standard setup.
• Collaborate with Housekeeping and Engineering for VIP room quality.
• Ensure smooth guest registration, checkout and mail services.
• Maximize occupancy, revenue and average rate through upselling.
• Handle guest complaints with effective service recovery.
• Review guest feedback and drive service improvements.
• Implement training systems to ensure staff have skills to perform efficiently.

Skills

Front Office leadership

Customer service

Staff coaching

Team management

English & Putonghua

Tools

Opera System

Job description

Hyatt Hotels Corporation in Hong Kong is seeking an experienced Front Office leader to manage schedules, guest services and upsell programs within the Front Office Department. The role requires strong coaching and team leadership, with close collaboration across Housekeeping and Engineering to uphold Hyatt standards.

The ideal candidate has extensive Front Office experience and fluency in English and Putonghua, with a proven track record of maintaining high service quality in a busy hotel