Front Office Manager - Guest Experience & Revenue Growth

Hyatt Hotels Corporation; Hong Kong; On-site; HKD 300,000 - 540,000; Full time

Job summary

Hyatt Hotels Corporation in Hong Kong is seeking an Assistant Manager/Duty Manager for Front Office to lead guest services and drive occupancy with up-selling initiatives.

The role requires 5+ years in Front Office with 3+ in supervision, fluency in English and Putonghua, and strong training/communication skills, within a hotel environment. Precise duties include service recovery and brand-standard implementation.

Qualifications

• Minimum 5 years of Front Office experience with at least 3 years supervisory experience.
• Familiar with Opera Cloud System.
• Excellent command of spoken English and Putonghua.
• Good training and communications skills.

Responsibilities

• Ensure guest registration, checkout, and mail services are efficient and courteous.
• Manage occupancy, revenue, and average rate with up-selling initiatives.
• Handle guest complaints and provide long-term solutions and service recovery.
• Review guest feedback and drive improvements via brand standards.
• Implement new Front Office standards and procedures aligned with brand direction.
• Conduct development and performance reviews and identify talent for career paths.
• Perform adhoc tasks as assigned by hotel management.

Skills

Front Office Leadership

Guest Service

Communication Skills

English Proficiency

Putonghua Proficiency

Tools

Opera Cloud System

Job description

Hyatt Hotels Corporation in Hong Kong is seeking an Assistant Manager/Duty Manager for Front Office to lead guest services and drive occupancy with up-selling initiatives.

The role requires 5+ years in Front Office with 3+ in supervision, fluency in English and Putonghua, and strong training/communication skills, within a hotel environment. Precise duties include service recovery and brand-standard implementation.