Front Desk & Guest Experience Specialist

Kerry Hotel Hong Kong; Hong Kong; On-site; HKD 201,000 - 290,000; Full time

Job summary

Kerry Hotel Hong Kong is seeking a Front Desk Officer to oversee guest room operations, ensuring a smooth and personalized experience aligned with Shangri-La’s service standards. You will handle check-ins, check-outs, and cashiering with warmth and efficiency, while building lasting guest relationships to boost satisfaction and loyalty.

The role requires a minimum of 1 year in Rooms Departments at a sizable hotel, strong interpersonal and organizational skills, and fluency in English, Cantonese,

Qualifications

• Higher Diploma or above in Hospitality Management or related discipline.
• At least 1 year of experience in Rooms Departments in sizable hotels.
• Strong interpersonal and organizational skills.
• Fluent in English, Cantonese and Putonghua.

Responsibilities

• Ensure all guest interactions are handled with professionalism and warmth.
• Efficiently manage check-ins and check-outs, and cashiering functions.
• Build lasting relationships with guests to enhance satisfaction and loyalty.
• Perform any other duties as assigned by management.

Skills

Interpersonal skills

Organizational skills

Customer service mindset

Communication skills

Education

Associate degree or Higher Diploma in Hospitality Management or related

Job description

Kerry Hotel Hong Kong is seeking a Front Desk Officer to oversee guest room operations, ensuring a smooth and personalized experience aligned with Shangri-La’s service standards. You will handle check-ins, check-outs, and cashiering with warmth and efficiency, while building lasting guest relationships to boost satisfaction and loyalty.

The role requires a minimum of 1 year in Rooms Departments at a sizable hotel, strong interpersonal and organizational skills, and fluency in English, Cantonese,