Duty Manager - Guest Services & Front Office Leader

Shangri-La Group; Hong Kong; On-site; HKD 290,000 - 424,000; Full time

Benefits offered by this job

Career development

Structured learning paths

Competitive benefits

Inclusive team culture

Job summary

Shangri-La Group in Hong Kong seeks a Duty Manager to lead guest room operations and ensure personalized service aligned with our standards.

You will oversee front desk processes, staffing rosters, and guest feedback, driving excellence in hospitality. The ideal candidate has 5+ years in Front Office, including 3 years in supervision, with OPERA and MS Office proficiency, and fluent English, Cantonese, and Putonghua.

Qualifications

• 5+ years in Front Office of sizeable hotels, with at least 3 years in a supervisory role.
• Strong leadership, problem-solving and interpersonal abilities.
• Proficient in OPERA and Microsoft Office applications.

Responsibilities

• Manage guest check-ins and check-outs with a focus on seamless, personalized service.
• Monitor occupancy and guest history to tailor experiences.
• Resolve guest complaints in line with hotel standards.
• Plan rosters to cover events and peak periods with adequate team coverage.
• Uphold Front Office standards and assist with management-initiated projects.

Skills

Leadership

Problem solving

Interpersonal skills

Organizational skills

Front Office knowledge

Tools

OPERA System

Microsoft Office

Job description

Shangri-La Group in Hong Kong seeks a Duty Manager to lead guest room operations and ensure personalized service aligned with our standards.

You will oversee front desk processes, staffing rosters, and guest feedback, driving excellence in hospitality. The ideal candidate has 5+ years in Front Office, including 3 years in supervision, with OPERA and MS Office proficiency, and fluent English, Cantonese, and Putonghua.