Front Desk & Customer Experience Specialist

Jones Lang LaSalle Incorporated; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) is seeking a friendly Front Desk Receptionist to be the first point of contact for visitors and clients in our Hong Kong office. You will answer inquiries in person, by phone, email, or messaging platforms, and provide accurate information on services and policies.

The role requires strong organization, clear communication, and the ability to coordinate with internal teams.

Qualifications

• Strong organizational and multitasking skills.
• Proficiency in basic administrative and record-keeping tasks.
• Ability to respond promptly to emergencies and coordinate with vendors.
• Good communication skills for handling customer inquiries and tenant requests.
• Attention to detail for inspections, inventory, and documentation.
• Familiarity with office equipment and basic procurement processes.
• Physically able to conduct facility walkthroughs and light maintenance checks.

Responsibilities

• Serve as the first point of contact for customers, visitors, or clients.
• Answer enquiries in person, by phone, email, or messaging platforms.
• Provide accurate information on products, services, facilities, or company policies.
• Handle customer requests, complaints, and feedback professionally.
• Assist with reception and front desk operations.
• Maintain visitor records, attendance logs, or service requests.
• Support booking, reservation, appointment, or registration processes.
• Coordinate with internal departments to resolve customer issues.
• Process basic administrative tasks such as data entry, filing, and document preparation.
• Assist in handling incoming and outgoing correspondence.
• Support event, promotional, or customer engagement activities when required.
• Maintain a clean, organized, and welcoming customer service area.
• Follow company procedures, service standards, and health & safety requirements.
• Perform other ad hoc duties assigned by supervisors.

Skills

Strong organizational and multitasking

Administrative and record-keeping

Emergency response coordination

Clear communication with customers

Attention to detail for inspections/in

Office equipment familiarity

Light maintenance checks

Job description

Jones Lang LaSalle Incorporated (JLL) is seeking a friendly Front Desk Receptionist to be the first point of contact for visitors and clients in our Hong Kong office. You will answer inquiries in person, by phone, email, or messaging platforms, and provide accurate information on services and policies.

The role requires strong organization, clear communication, and the ability to coordinate with internal teams.