Front Desk & Customer Experience Specialist

Jones Lang LaSalle Incorporated; Hong Kong; On-site; HKD 134,000 - 201,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Hong Kong, SAR, China, seeks a front desk/receptionist to greet visitors, answer inquiries, and provide information on services and policies. The role supports booking, records, correspondence, and coordination with internal teams in a busy on-site setting.

The successful candidate will handle tenant requests, maintain logs, assist with events, and help ensure a clean, welcoming reception area while adhering to health and safety standards.

Qualifications

• Strong organizational skills and the ability to multitask in a fast-paced reception environment.
• Proficiency in basic administrative and record-keeping tasks.
• Excellent communication skills for handling inquiries from visitors and tenants.
• Attention to detail in inspections, inventory, and documentation.
• Familiarity with office equipment and procurement processes.
• Ability to respond promptly to emergencies and coordinate with vendors.
• Physically able to conduct facility walkthroughs and light maintenance checks.

Responsibilities

• Serve as the first point of contact for customers, visitors, or clients.
• Answer enquiries in person, by phone, email, or messaging platforms.
• Provide accurate information on products, services, facilities, or company policies.
• Handle customer requests, complaints, and feedback professionally.
• Assist with reception and front desk operations.
• Maintain visitor records, attendance logs, or service requests.
• Support booking, reservation, appointment, or registration processes.
• Coordinate with internal departments to resolve customer issues.
• Process basic administrative tasks such as data entry, filing, and document preparation.
• Assist in handling incoming and outgoing correspondence.
• Support event, promotional, or customer engagement activities when required.
• Maintain a clean, organized, and welcoming customer service area.
• Follow company procedures, service standards, and health & safety requirements.
• Perform other ad hoc duties assigned by supervisors.

Skills

Strong organizational skills

Multitasking

Basic administrative tasks

Clear communication

Attention to detail

Office equipment familiarity

Customer service focus

Job description

Jones Lang LaSalle Incorporated in Hong Kong, SAR, China, seeks a front desk/receptionist to greet visitors, answer inquiries, and provide information on services and policies. The role supports booking, records, correspondence, and coordination with internal teams in a busy on-site setting.

The successful candidate will handle tenant requests, maintain logs, assist with events, and help ensure a clean, welcoming reception area while adhering to health and safety standards.