Contract IT Support Specialist — Data Centre Operations

InfoTech Services (Hong Kong) Limited; Hong Kong; Vor Ort; HKD 167.000 - 335.000; Vollzeit

Zusammenfassung

InfoTech Services (Hong Kong) Limited seeks a contract IT support professional to work on LCSD data centre operations in Wan Chai. You will operate computer hardware and servers, monitor performance, perform routine maintenance, and prepare job logs and reports.

The role requires at least 2 years total experience, plus hands-on familiarity with Windows 7/8/10, Windows Server 2008/2012, UNIX, and basic network operations.

Qualifikationen

• Have at least 1 year of working experience in network operation.
• Have at least 1 year of experience in operating Windows 10/Windows Server 2012 or above.
• Have at least 1 year of working experience in Customer Relations.
• Experience in basic UNIX will be an advantage.
• Good command of written and spoken English and Chinese; and
• Good communication skill is required.

Aufgaben

• Operate computer and associated equipment according to prescribed standards and procedures; monitor their performance; and perform routine maintenance.
• Prepare jobs according to prescribed procedures and ensure their successful completion, check completeness and ensure high quality of computer output.
• Fulfil logging and administrative reporting requirements; assist in preparing statistics and reports.
• Keep stock and monitor stock level of computer supplies.
• Update and maintain inventory records of computer hardware; perform inventory checking on equipment; and maintain procedure manuals and documentation.
• Perform on-the-spot trouble shooting works.
• Check result of processing, identify system malfunctions and initiate corrective actions.
• Monitor progress of jobs running in machines and maintain proper logs and records.
• Record and report machine utilization and failure incidents.
• Monitor and advise on environmental matters of computer room and related area.
• Monitor the installation and operation of environmental facilities in computer room.
• Work in shift duty including weekends / public holidays on roster, and on-call duty basis.
• Perform any other duties as assigned by senior officers.

Kenntnisse

Network operation

Customer relations

English/Chinese communication

Technical support

Ausbildung

HKDSEE/Equivalent English & Chinese requirement

Tools

Windows 7/8/10

Windows Server 2008/2012

Internet/Intranet

UNIX

Jobbeschreibung

InfoTech Services (Hong Kong) Limited seeks a contract IT support professional to work on LCSD data centre operations in Wan Chai. You will operate computer hardware and servers, monitor performance, perform routine maintenance, and prepare job logs and reports.

The role requires at least 2 years total experience, plus hands-on familiarity with Windows 7/8/10, Windows Server 2008/2012, UNIX, and basic network operations.