Facilities & Tenant Services Officer

Jones Lang LaSalle Ltd; Hong Kong; On-site; HKD 201,000 - 268,000; Full time

Job summary

Jones Lang LaSalle Ltd in Hong Kong is seeking a Customer Service Assistant to support operations at our on-site facility. You will conduct weekly inspections, manage key control, respond to inquiries, and support exhibition room operations with daily opening/closing and scheduling per hours.

You will maintain patrol logs, process leasing documents, handle rent receipts, restock supplies, and assist in meter readings and debit notes. A practical, customer-focused mindset is essential.

Qualifications

• Strong organizational and multitasking skills.
• Proficiency in basic administrative and record-keeping tasks.
• Ability to respond promptly to emergencies and coordinate with vendors.
• Good communication skills for handling customer inquiries and tenant requests.
• Attention to detail for inspections, inventory, and documentation.
• Familiarity with office equipment and basic procurement processes.
• Physically able to conduct facility walkthroughs and light maintenance checks.

Responsibilities

• Conduct weekly inspections of washrooms, and stonewall trees; respond to emergency calls and coordinate ad hoc repairs with vendors
• Manage key control for all Studio Units (vacant and occupied) and oversee key borrowing registration for visitors and contractors
• Handle inquiries via phone, email, and in person at the Information Centre; support exhibition room operations including daily opening/closing and scheduling per operating hours
• Maintain daily patrol logs, file applications and leasing documents, process rental receipts, and manage office signage, notices, and directory updates
• Monitor and restock first aid supplies, manage storeroom inventory (e.g., booklets), and procure office equipment and sundries
• Perform monthly water and electricity meter readings and assist in issuing debit notes.

Skills

Organizational skills

Administrative tasks

Emergency coordination

Communication

Attention to detail

Procurement basics

Facility walkthroughs

Job description

Jones Lang LaSalle Ltd in Hong Kong is seeking a Customer Service Assistant to support operations at our on-site facility. You will conduct weekly inspections, manage key control, respond to inquiries, and support exhibition room operations with daily opening/closing and scheduling per hours.

You will maintain patrol logs, process leasing documents, handle rent receipts, restock supplies, and assist in meter readings and debit notes. A practical, customer-focused mindset is essential.