Executive, Service Development (Digital Solutions)

Kone México; Hong Kong; On-site; HKD 400,000 - 650,000; Full time

Job summary

KONE is seeking a proactive Digital Solutions Sales professional in Hong Kong to develop and manage a structured IoT-based solutions pipeline, identify new opportunities, and drive end-to-end sales from lead generation to closure.

You will engage both operations and management, articulate business outcomes, build strong relationships with property owners and facility teams, and translate technical capabilities into clear commercial value.

Qualifications

• 2–3 years of experience in digital solution sales or technology products.
• Experience in property, E&M, FM, or technical services is an advantage.
• Strong consultative selling and solution-based approach.
• Ability to translate customer requirements into digital solutions.
• Good business acumen with focus on recurring revenue and customer lifecycle value.

Responsibilities

• Develop and manage a structured pipeline for IoT-based digital solutions.
• Identify new business opportunities and expand adoption within existing contracts.
• Drive end-to-end sales cycle from lead generation to closure.
• Engage customers at operational and management levels, understanding pain points.
• Present business cases and value propositions to stakeholders.
• Collaborate with technical teams to ensure solution feasibility.

Skills

Consultative selling

Solution-based sales

Account management

Relationship building

Negotiation

Presentations

CRM usage

Education

Bachelor's degree in Business/Science/Engineering

Tools

CRM tools

Job description

• Develop and manage a structured pipeline for digital solutions (IoT-based services, predictive maintenance, digital solutions)
• Identify new business opportunities and expand adoption within existing maintenance contracts
• Drive end-to-end sales cycle from lead generation → solution positioning → proposal → negotiation → closure
• Engage customers at both operational and management levels, understanding pain points and digital readiness
• Position digital solutions based on business outcomes (uptime, efficiency, tenant experience, ESG)
• Translate technical capabilities into clear commercial value propositions
• Build and maintain strong relationships with property owners, property managers, and facility management teams
• Identify upselling and cross-selling opportunities within existing accountsSupport contract renewal strategy with strong digital attachments
• Prepare tailored proposals incorporating digital solutions and lifecycle value
• Conduct customer presentations, solution demonstrations, and business case discussions
• Collaborate with technical and operational teams to ensure solution feasibility

• Degree holder in Business, Science, Engineering, or related discipline
• 2 - 3 years of experience in digital solution sales / digital or technology-related products
• Experience in property, E&M, FM, or technical services industry is an advantage
• Strong consultative selling and solution-based approach
• Ability to understand customer requirements and propose appropriate digital solutions
• Good business acumen with focus on recurring revenue and customer lifecycle value
• Strong communication, presentation, and negotiation skills
• Self-driven, target-oriented with strong ownership mindset
• Familiar with CRM tools and sales funnel management

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on https://kone.com/global/en/careers.html At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow®. In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.