Executive, Service Development (Digital Solutions)

KONE; Hong Kong; On-site; HKD 420,000 - 550,000; Full time

Job summary

KONE in Hong Kong seeks a digital solutions sales professional to develop pipelines, identify opportunities, and close deals. You will engage a range of customers, translate tech into business value, and drive revenue growth.

The role emphasizes consultative selling, relationship building with property stakeholders, and collaboration with technical teams to ensure feasible solutions. Prior experience in related industries is a plus.

Qualifications

• Degree in Business, Science, Engineering, or related discipline.
• 2–3 years of digital solution sales experience.
• Experience in property, E&M, FM, or technical services is a plus.
• Strong consultative selling and solution-based approach.
• Ability to translate customer requirements into digital solutions.
• Revenue focus and customer lifecycle value awareness.
• Excellent communication, presentation and negotiation skills.
• Self-driven, target-oriented with ownership mindset.
• Familiar with CRM tools and sales funnel management.

Responsibilities

• Develop and manage a structured pipeline for digital solutions (IoT-based services, predictive maintenance, digital solutions).
• Identify new business opportunities and expand adoption within existing maintenance contracts.
• Drive end-to-end sales cycle from lead generation to closure.
• Engage customers at operational and management levels, understanding pain points and digital readiness.
• Position digital solutions based on business outcomes (uptime, efficiency, ESG).
• Translate technical capabilities into clear commercial value propositions.
• Build and maintain strong relationships with property owners and managers.
• Identify upselling and cross-selling opportunities within accounts.
• Support contract renewal strategy with strong digital attachments.
• Prepare tailored proposals incorporating digital solutions and lifecycle value.
• Conduct customer presentations, solution demonstrations, and business case discussions.
• Collaborate with technical and operational teams to ensure feasibility.

Skills

Digital solution sales

CRM tools

Consultative selling

Understanding customer requirements

Business acumen

Communication skills

Negotiation

Presentation skills

Ownership mindset

Education

Degree in Business/Science/Engineering

Tools

CRM tools

Job description

Job Responsibilities

• Develop and manage a structured pipeline for digital solutions (IoT-based services, predictive maintenance, digital solutions)
• Identify new business opportunities and expand adoption within existing maintenance contracts
• Engage customers at both operational and management levels, understanding pain points and digital readiness
• Position digital solutions based on business outcomes (uptime, efficiency, tenant experience, ESG)
• Translate technical capabilities into clear commercial value propositions
• Build and maintain strong relationships with property owners, property managers, and facility management teams
• Identify upselling and cross-selling opportunities within existing accounts
• Support contract renewal strategy with strong digital attachments
• Prepare tailored proposals incorporating digital solutions and lifecycle value
• Conduct customer presentations, solution demonstrations, and business case discussions
• Collaborate with technical and operational teams to ensure solution feasibility

You will be responsible for/ to:

• Develop and manage a structured pipeline for digital solutions (IoT-based services, predictive maintenance, digital solutions)
• Identify new business opportunities and expand adoption within existing maintenance contracts
• Drive end-to-end sales cycle from lead generation, solution positioning, proposal, negotiation, closure
• Engage customers at both operational and management levels, understanding pain points and digital readiness
• Position digital solutions based on business outcomes (uptime, efficiency, tenant experience, ESG)
• Translate technical capabilities into clear commercial value propositions
• Build and maintain strong relationships with property owners, property managers, and facility management teams
• Identify upselling and cross-selling opportunities within existing accounts
• Support contract renewal strategy with strong digital attachments
• Prepare tailored proposals incorporating digital solutions and lifecycle value
• Conduct customer presentations, solution demonstrations, and business case discussions
• Collaborate with technical and operational teams to ensure solution feasibility

We expect you would have/ be:

• Degree holder in Business, Science, Engineering, or related discipline
• 2 - 3 years of experience in digital solution sales / digital or technology-related products
• Experience in property, E&M, FM, or technical services industry is an advantage
• Strong consultative selling and solution-based approach
• Ability to understand customer requirements and propose appropriate digital solutions
• Good business acumen with focus on recurring revenue and customer lifecycle value
• Strong communication, presentation, and negotiation skills
• Self-driven, target-oriented with strong ownership mindset
• Familiar with CRM tools and sales funnel management

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html