Business Solutions Executive

DKSH Hong Kong Limited; Hong Kong; On-site; HKD 300,000 - 520,000; Full time

Job summary

DKSH Hong Kong Limited is seeking a data-focused professional to cleanse master data, manage CRM systems, and develop dashboards to drive business decisions. The role involves maintaining reports, responding to user tickets, and coordinating with local IT and regional teams.

The ideal candidate will have strong SQL, Power BI, and Power Automate skills, plus experience with data governance and CRM systems. RPA experience is a plus, and the role emphasizes cross-functional collaboration and timely

Qualifications

• Proficiency in SQL, Power BI, and Power Automate.
• Strong analytical and problem-solving skills.
• Good communication and interpersonal skills.
• Experience with CRM systems and data governance.
• Experience with Robotic Process Automation (RPA) is a plus.
• Experience in handling client inquiries and providing exceptional customer service.
• Previous experience in a similar role within a business solutions team.

Responsibilities

• Data cleansing and ensure master data accuracy.
• Manage and maintain CRM systems.
• Develop and maintain dashboards to support business decisions.
• Maintain and automate reports for timely delivery.
• Respond to user tickets and provide effective solutions.
• Handle client inquiries efficiently and maintain high levels of service.
• Facilitate communication between local IT, regional teams, and clients.
• Collaborate with cross-functional teams to drive process improvements.
• Ensure compliance with data governance and security policies.
• Participate in building and maintaining a Data Lake with regional teams.

Skills

Analytical skills

Problem-solving

Communication and interpersonal skills

Data governance

Tools

SQL

Power BI

Power Automate

CRM systems

RPA

Job description

Perform data cleansing and ensure the accuracy of master data

Manage and maintain CRM systems

Develop and maintain dashboards to support business decision-making

Maintain and automate reports to ensure timely and accurate delivery

Respond to user tickets and provide effective solutions

Handle internal and external client inquiries efficiently

Facilitate communication between local IT, regional teams, and clients

Collaborate with cross-functional teams to identify and implement process improvements

Ensure compliance with data governance and security policies

Participate in the development and maintenance of a Data Lake with regional teams

Job Requirements:

Proficiency in SQL, Power BI, and Power Automate

Strong analytical and problem-solving skills

Good communication and interpersonal skills

Experience with CRM systems and data governance

Experience with Robotic Process Automation (RPA) is a plus

Experience in handling client inquiries and providing exceptional customer service

Previous experience in a similar role within a business solutions team

Why it’s Great to work at DKSH

At DKSH, we are driven by a purpose that goes beyond the ordinary: enriching people's lives. Through the products and services we provide, DKSH positively impacts millions of lives everyday. Join our team where entrepreneurship meets flexible work arrangements. Take the leap and start a journey where you can grow and make a difference!

Learn more about working at DKSH: https://www.dksh.com/careers

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