Solutions & Services Executive

Lenovo; Hong Kong; On-site; HKD 600,000 - 1,000,000; Full time

Job summary

Lenovo in Hong Kong is seeking a Solutions & Services Executive (SSE) to lead frontline sales relationships and orchestrate end-to-end deal delivery across the portfolio. The role focuses on understanding customer challenges, driving growth, and initiating early technical conversations to ensure successful solutions.

The SSE collaborates with Domain Specialists, tracks pipeline with Dynamics, and pursues land-and-expand strategies within accounts, including DaaS, IaaS, and software offerings.

Qualifications

• Proven experience in managing complex service sales cycles within technology industries.
• Ability to understand customers’ business challenges and position Lenovo solutions.
• Excellent communication skills capable of initiating technical dialogues at various organizational levels.

Responsibilities

• Act as the go-to person for frontline sales, managing and nurturing customer relationships across all stages of a deal.
• Orchestrate deals that resonate with customer business needs by leveraging the full portfolio of SSG offerings.
• Drive growth discussions focused on expanding services within existing accounts as well as acquiring new logos.
• Initiate first technical conversations to understand client requirements deeply.
• Collaborate closely with Domain Specialists on specialized expertise for complex deals critical to success.
• Track sales pipeline accurately using Microsoft Dynamics or other reporting tools; consistently meet key sales metrics.
• Develop and execute effective sales strategies aligned with company goals in advanced services offerings such as Device as a Service (DaaS), Infrastructure as a Service (IaaS), software solutions, etc.

Skills

Complex sales cycles

Business understanding

Communication skills

Cross-functional collaboration

Job description

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .

Description and Requirements

The Solutions & Services Executive (SSE) is the primary point of contact and trusted advisor for frontline sales, responsible for nurturing and owning the relationship between SSG and customers throughout the entire deal lifecycle. The SSE orchestrates deals that align with customer needs, drives growth discussions including land-and-expand strategies, and initiates technical conversations to ensure successful solution delivery. This role also involves building strong relationships with partners and sellers to maximize service offerings.

Key Responsibilities:

• Act as the go-to person for frontline sales, managing and nurturing customer relationships across all stages of a deal.
• Orchestrate deals that resonate with customer business needs by leveraging the full portfolio of SSG offerings.
• Drive growth discussions focused on expanding services within existing accounts as well as acquiring new logos.
• Initiate first technical conversations to understand client requirements deeply.
• Collaborate closely with Domain Specialists on specialized expertise for complex deals critical to success.
• Track sales pipeline accurately using Microsoft Dynamics or other reporting tools; consistently meet key sales metrics.
• Develop and execute effective sales strategies aligned with company goals in advanced services offerings such as Device as a Service (DaaS), Infrastructure as a Service (IaaS), software solutions, etc.

Required Skills & Qualifications:

• Proven experience in managing complex service sales cycles within technology or related industries.
• Strong ability to understand customers’ business challenges and position appropriate Lenovo solutions effectively.
• Excellent communication skills capable of initiating technical dialogues at various organizational levels.
• Ability to collaborate cross-functionally across sales teams, finance, service delivery teams, partners/sellers etc., ensuring seamless execution throughout deal lifecycle.

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