End-to-End Solutions Engineer — Customer-Facing

Fano (Fano Labs); Hong Kong; On-site; HKD 520,000 - 940,000; Full time

Job summary

Fano Labs in Hong Kong is seeking a Forward Deployed Engineer to join the Customer Success team. You will own both discovery and delivery, bridging customer needs with what gets built across product, engineering and operations.

You will work directly with customers and engagements, configure the product, write specs, train users, and deliver end-to-end integrations, while guiding projects from requirements to live deployment.

Qualifications

• 3–6 years combining hands-on technical delivery (integration, scripting, configuration) with requirements discovery or business analysis, Solutions Engineer, or similar customer-facing technical role.
• Experience with conversational AI, speech analytics, or NLP products.
• Strong proficiency in Python, Golang and Python
• Experience with REST APIs, webhooks, and data integration (JSON, CSV, XML).
• Working knowledge of SQL and at least one cloud platform (AWS, GCP, or Azure).
• Familiarity with Kubernetes, Linux/Unix command line and basic Docker usage.

Responsibilities

• Lead requirements discovery directly with the customer.
• Develop a prototype based on the gathered requirements if needed
• Validate discovered requirements against technical feasibility in real time, and flag scope risks to the Engage Manager or Solution Architect before committing to build
• Configure the Fano product to align with the identified specification.
• Write and maintain functional specifications and configuration documentation.
• Design and deliver customer training across admin and end-user audiences.
• Support customer to conduct UAT and triage defects along the way
• Write production-quality integration code to connect Fano's platform with customers' existing systems
• Design and implement technical solutions that go beyond standard configuration.
• Conduct systems integration testing and resolve technical defects related to integration surfaced in UAT or production.
• Own requirements, execution of integration and product configuration for your assigned project, partnering with Engage manager to have requirements sign-off
• Step into the project management role when no PM is assigned to the project — build and maintain the project plan, track progress against milestones, and manage timeline and risks alongside your delivery work
• Document recurring customer pain points and feed them back to Fano's product engineering team.
• Hand over cleanly to Production Support once the project is live.

Skills

Python

Golang

REST APIs

SQL

JSON

XML

Docker

Kubernetes

Cloud Platforms

Tools

Docker

Kubernetes

AWS

Job description

Fano Labs in Hong Kong is seeking a Forward Deployed Engineer to join the Customer Success team. You will own both discovery and delivery, bridging customer needs with what gets built across product, engineering and operations.

You will work directly with customers and engagements, configure the product, write specs, train users, and deliver end-to-end integrations, while guiding projects from requirements to live deployment.