Director, Operations Leadership

Neo Derm; Hong Kong; On-site; HKD 1,200,000 - 1,800,000; Full time

Job summary

Neo Derm is seeking a highly analytical senior operations leader to join the executive team in Hong Kong. You will manage the day-to-day business operations, including budgeting, compliance, and administrative issues, while driving strategic priorities across frontline teams.

You will partner with the Founder and senior leadership to transform operations, leverage data analytics, and implement innovative growth initiatives in luxury skincare and services brands.

Qualifications

• Bachelor’s degree or above in business administration, marketing or related disciplines; MBA or equivalent advantageous.
• 12+ years of relevant experience in luxury beauty, skincare retail, services brands or similar industries with strong data analytics.
• Fluent in Chinese and English; Cantonese fluency is a must.

Responsibilities

• Serve as the link between executive vision and frontline execution with senior leadership and managers.
• Lead transformation initiatives across multiple brands and locations to drive strategic priorities.
• Champion innovation and growth opportunities, including AI-enabled aesthetic medicine solutions.
• Oversee P&L performance, provide insightful analysis, and deliver governance through robust reporting.
• Strengthen coaching, training, and workforce planning to build a high-performing frontline leadership bench.
• Collaborate with Marketing, Platform, and Commercial teams to translate campaigns into frontline results.

Skills

Leadership

Data analytics

Strategic thinking

Education

Bachelor’s degree or above

MBA (advantage)

Job description

The ideal candidate is a highly analytical leader who will join our senior management team. You will be responsible for leading the company's day-to-day business operations (managing the company budget, ensuring operational compliance is followed, and addressing administrative issues).

Responsibilities

• Serve as the critical link between executive vision and frontline execution, partnering closely with the Founder, senior leadership, and frontline managers to drive strategic priorities and business transformation initiatives.
• Champion innovation and future growth opportunities, such as: longevity-focused healthcare services, AI-enabled aesthetic medicine solutions, and other emerging business initiatives.
• Lead change management and cross-functional transformation programs, ensuring successful adoption, operational readiness, and measurable commercial outcomes across all frontline teams, such as: AI coach, etc.
• Spearhead operational strategy and the KPI framework across multiple brands and locations, aligning frontline execution with enterprise commercial objectives and long-term growth plans.
• Own P&L performance; deliver timely, insight-led business analysis and strategic recommendations to senior leadership and the C‑suite through robust reporting and governance.
• Lead strategic partnerships with Marketing, Platform/Digital, and Commercial teams to ensure campaign and offer strategies translate into seamless frontline execution and measurable ROI.
• Refine the operating model—including daily review frameworks, performance cadence, and process automation (RPA)—to drive data accuracy, dashboard analysis, and scalable decision‑making.
• Set the people agenda for the frontline organization in partnership with Operations HR—covering performance management, compensation and appraisal frameworks, workforce planning, and hiring strategy—while acting as a culture and values ambassador.
• Strengthen coaching and training structures that close performance gaps and build a high‑performing frontline leadership bench; drive accountability through clear metrics and review rituals.

Qualifications

• Bachelor's degree or above in business administration, marketing or related disciplines in a renowned Tertiary Institute. MBA or equivalent is an advantage.
• 12+ years of relevant experience in luxury beauty, skincare retail, services brands, sizable treatment groups or similar industries is highly preferred; business planning conducted through a high volume of data analytics.
• Effective leadership skills for a massive sales force; strong business acumen and analytical skills.
• Strong acumen towards implementing new technologies and knowledge into business.
• Experience in people coaching and gatekeeping as a value/ culture ambassador.
• Ability to communicate fluently in both Chinese and English (Cantonese fluency is a must for this role).