Digital Banking Experience Specialist

Nanyang Commercial Bank, Limited; Hong Kong; On-site; HKD 83,000 - 124,000; Part time

Job summary

Nanyang Commercial Bank, Limited is seeking a part-time Customer Service Associate to assist customers at our branch self-service facilities. You will guide customers through ATMs, cheque deposits, and digital platforms such as e-banking app and WeChat, promoting digital services and a smooth branch experience.

The role requires a pleasant, customer-focused attitude and the ability to communicate in English, Chinese, and Putonghua.

Qualifications

• Pleasant character with customer-oriented attitude.
• Basic knowledge of banking products and services.
• Able to handle customer inquiries in automated banking facilities.
• Proficiency in spoken English, Chinese and Putonghua.
• College student with no banking experience welcomed for part-time position.

Responsibilities

• Welcome and assist customers using self-service facilities in branches.
• Guide and support customers with ATMs, cheque deposit machines, and digital platforms (e-banking app, WeChat).
• Ensure seamless and efficient customer experience and promote digital services.
• Provide information about the bank’s products and services.
• Assist with crowd and traffic management to ensure smooth branch flow.

Skills

Customer service

Communication skills

Multilingual

Education

College student

Job description

Nanyang Commercial Bank, Limited is seeking a part-time Customer Service Associate to assist customers at our branch self-service facilities. You will guide customers through ATMs, cheque deposits, and digital platforms such as e-banking app and WeChat, promoting digital services and a smooth branch experience.

The role requires a pleasant, customer-focused attitude and the ability to communicate in English, Chinese, and Putonghua.