Digital Banking & Customer Experience Specialist

DBS Bank; Hong Kong; On-site; HKD 167,000 - 246,000; Full time

Benefits offered by this job

Benefits package

Career development

Job summary

DBS Bank in Hong Kong is seeking a Customer Service professional to warmly greet customers, manage check-ins, and resolve inquiries. You will promote DBS RED service standards, assist with digital channel adoption, and support daily branch operations across cash and non-cash transactions.

The role requires strong communication, a customer-obsessed mindset, and fluency in Cantonese, Mandarin, and English. A competitive salary and benefits package are offered, with full-time, on-site work at One

Qualifications

• Minimum 1 year customer service experience with bank reference.
• Fluency in Cantonese, Mandarin and English required.
• Strong customer-obsessed service mindset and proactive attitude.

Responsibilities

• Greet customers warmly and manage branch check-ins to optimize the journey.
• Deliver service excellence and guide customers to digital channels when appropriate.
• Support branch operations including cash and non-cash transactions and onboarding.

Skills

Customer service

Communication

Multilingual

Education

HKCEE/HKDSE

Job description

DBS Bank in Hong Kong is seeking a Customer Service professional to warmly greet customers, manage check-ins, and resolve inquiries. You will promote DBS RED service standards, assist with digital channel adoption, and support daily branch operations across cash and non-cash transactions.

The role requires strong communication, a customer-obsessed mindset, and fluency in Cantonese, Mandarin, and English. A competitive salary and benefits package are offered, with full-time, on-site work at One