Branch Service Ambassador: Customer Experience & Digital Banking

DBS Bank Ltd; Hong Kong; Sur place; HKD 201 000 - 268 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Benefits package

Résumé du poste

DBS Bank Ltd in Hong Kong is seeking a Customer Service professional to warmly greet customers, manage branch processes, and provide accurate information. You will promote digital banking adoption, support daily operations, and uphold DBS service standards with a customer-obsessed mindset.

The role requires strong communication, teamwork, and the ability to work independently in a fast-paced branch environment within One Island East.

Qualifications

• Minimum 1 year customer service experience with bank reference.
• HKCEE or HKDSE holder with passes in English, Chinese, and Mathematics.
• Fluency in Cantonese, Mandarin and English is required.

Responsabilités

• Greet customers upon arrival at the branch and manage check-in processes.
• Optimize the customer journey by managing queues, seating, and broad service flow.
• Address inquiries, provide information, and resolve or elevate issues courteously.
• Maintain a clean, organized, welcoming branch environment reflecting DBS service standards.
• Uphold DBS service guidelines and promote DBS RED values in all interactions.
• Encourage and guide customers in using digital banking channels for transactions.
• Mentor Service Ambassadors to deliver high-quality customer experiences.
• Support branch operations including cash and non-cash transactions and onboarding services.

Connaissances

Customer service mindset

Communication skills

Interpersonal skills

Teamwork

Independent work

Formation

HKCEE or HKDSE with passes in English, Chinese, and Mathematics

Description du poste

DBS Bank Ltd in Hong Kong is seeking a Customer Service professional to warmly greet customers, manage branch processes, and provide accurate information. You will promote digital banking adoption, support daily operations, and uphold DBS service standards with a customer-obsessed mindset.

The role requires strong communication, teamwork, and the ability to work independently in a fast-paced branch environment within One Island East.