Customer Experience Specialist - Branch & Digital Banking

DBS Bank Ltd; Hong Kong; On-site; HKD 167,400 - 279,000; Full time

Job summary

A leading Asian bank in Hong Kong seeks a Customer Service Representative for its Tsim Sha Tsui Branch. The ideal candidate will deliver a warm and friendly experience to customers, assist with check-in procedures, and manage service operations. Applicants should possess a strong customer service mindset, be fluent in Cantonese, English, and Putonghua, and hold HKCEE passes in key subjects. This is a full-time regular position offering opportunities for growth within the banking sector.

Qualifications

• Proven hands-on customer service experience, preferably in banking or hospitality.
• Strong customer-obsessed service mindset.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet and welcome customers warmly.
• Assist customers with check-in procedures.
• Manage ticketing and waiting for customers.
• Support daily routine work and overall branch operations.

Skills

Customer service experience

Excellent communication skills

Fluent in Cantonese

Fluent in English

Fluent in Putonghua

Customer-obsessed service mindset

Ability to work independently

Education

HKCEE holders with passes in English, Chinese and Mathematics

Job description

A leading Asian bank in Hong Kong seeks a Customer Service Representative for its Tsim Sha Tsui Branch. The ideal candidate will deliver a warm and friendly experience to customers, assist with check-in procedures, and manage service operations. Applicants should possess a strong customer service mindset, be fluent in Cantonese, English, and Putonghua, and hold HKCEE passes in key subjects. This is a full-time regular position offering opportunities for growth within the banking sector.