System Support Engineer - IC

Classy Wheeler Limited; Hong Kong; On-site; HKD 223,200 - 334,800; Full time

Job summary

A leading network service solutions provider in Hong Kong is seeking a qualified individual to manage system, servers, and networks. Responsibilities include providing on-site support for installations, repairs, and preventive maintenance. Candidates should possess a Higher Diploma in Computer Science or related fields, with 2 years of experience supporting desktop operations and networks. Proficiency in both Chinese and English is required. This role involves hands-on experience with networking tools and willingness to work on customer sites.

Qualifications

• Minimum 2 years' experience in user desktop and computer operation support.
• Hands-on project experience in network hardware such as routers and switches.
• Solid knowledge in managing and troubleshooting server-related issues.

Responsibilities

• Maintain systems, servers, and networks.
• Provide on-site support and preventive maintenance to customers.
• Troubleshoot application and operation system issues.

Skills

Troubleshooting

Network management

Technical support

Education

Higher Diploma in Computer Science or related disciplines

Tools

Microsoft Windows Server

Exchange Server

Print Server

Firewalls

VPN

LAN

WAN

Job description

Leading network service solutions provider

Job Description

• Maintain system, servers, networks, security equipment
• Provide on-site support in installation, repairing and preventive maintenance to customer
• Responsible for installing, troubleshooting and maintenance on application, operation systems, network and server issue
• Provide technical support to technical team

Job Requirements

• Higher Diploma or above in Computer Science or related disciplines
• 2 years working experience of user desktop, computer operation support, network and server
• Hands‑on project experience in servers, routers, switches, Firewall, VPN, LAN, WAN
• Proven solid knowledge in Microsoft Windows Server, Exchange Server and Print Server
• Good command of Chinese and English, Putonghua a plus
• Willing to work at customer sites