Lead Deskside Support Engineer — ITSM Leader, 5‑Day Week

Swing Consulting Ltd.; Hong Kong; On-site; HKD 256,680 - 334,800; Full time

Benefits offered by this job

10-20 Days Annual Leave

5-day Work Week

Medical Plan

Friendly and Energetic Working Environment

Job summary

A technology consulting firm in Hong Kong is seeking a Senior Deskside Support Engineer to lead the end user support team. The ideal candidate will have a Higher Diploma in IT and 5 years of experience in technical support, with 3 years in a leadership role. Responsibilities include resolving technical issues, mentoring team members, and enhancing customer satisfaction. This role offers a salary range of 23-30K based on experience, along with benefits such as annual leave and a medical plan.

Qualifications

• 5 years’ experience in end user support with at least 3 years in a leadership role.
• Strong technical knowledge across various hardware and software platforms.
• Proven ability to foster a positive work environment.

Responsibilities

• Provide leadership and guidance to the end user support team.
• Handle escalated technical issues and ensure prompt resolution.
• Collaborate with IT teams to resolve complex issues effectively.

Skills

Leadership

Technical troubleshooting

Communication

Analytical mindset

Team motivation

Education

Higher Diploma in Information Technology or related field

Job description

A technology consulting firm in Hong Kong is seeking a Senior Deskside Support Engineer to lead the end user support team. The ideal candidate will have a Higher Diploma in IT and 5 years of experience in technical support, with 3 years in a leadership role. Responsibilities include resolving technical issues, mentoring team members, and enhancing customer satisfaction. This role offers a salary range of 23-30K based on experience, along with benefits such as annual leave and a medical plan.