Deskside Support Engineer — VIP User Support

Swing Consulting Ltd.; Hong Kong; On-site; HKD 245,520 - 312,480; Full time

Job summary

A consulting firm in Hong Kong is seeking a Deskside Support Engineer to provide technical assistance for computer systems, software, and hardware issues. Responsibilities include daily support for VIP users and first-level support for business productivity tools like Microsoft Office and O365. The ideal candidate will have a diploma in IT, at least 3 years of support experience, and strong problem diagnosis and communication skills. Previous experience with SCCM is also beneficial.

Qualifications

• Minimum 3 years of relevant support experience.
• Strong problem diagnosis and technical skills in PC desktop aspects.
• Effective communication and good people skills.

Responsibilities

• Provide technical assistance and support for incoming queries and issues.
• Daily support for VIP users.
• Respond to queries in person or over phone/email.
• Open service tickets and assign tasks to engineers.
• Provide first-level support on Microsoft Office and O365.
• Setup for MS Teams and Zoom conferences.

Skills

Problem diagnosis

Technical skills in PC desktop

Effective communication

Good people skills

Education

Diploma or above in IT

Tools

SCCM

Job description

A consulting firm in Hong Kong is seeking a Deskside Support Engineer to provide technical assistance for computer systems, software, and hardware issues. Responsibilities include daily support for VIP users and first-level support for business productivity tools like Microsoft Office and O365. The ideal candidate will have a diploma in IT, at least 3 years of support experience, and strong problem diagnosis and communication skills. Previous experience with SCCM is also beneficial.