Deskside / Helpdesk Support Engineer

Konica Minolta Business Solutions (HK) Limited; Hong Kong; On-site; HKD 167,000 - 257,000; Full time

Job summary

Konica Minolta Business Solutions (HK) Limited is seeking an onsite IT support professional to provide hardware and software troubleshooting, monitor IT equipment, and manage inventory. The role requires strong customer service and fluency in English, Cantonese and Mandarin to assist a diverse user base in Hong Kong.

You will coordinate with Level 2 support and vendors to resolve issues and perform ad-hoc tasks as needed.

Qualifications

• Diploma or above in Information Technology, Computer Science or related disciplines.
• At least 2 years hands-on experience in deskside / helpdesk support.
• Good communication and customer service skills.
• Proficient in English, Cantonese and Mandarin.

Responsibilities

• Provide onsite technical support and troubleshooting to end users on hardware, software and related IT services.
• Monitor IT equipment status.
• Manage hardware and software inventory.
• Coordinate with level 2 support team and vendors to resolve technical issues.
• Ad-hoc tasks as per request.

Skills

Deskside support

Helpdesk

Customer service

English

Cantonese

Mandarin

Education

Diploma or above in IT/CS

Job description

Provide onsite technical support and troubleshooting to end user on both hardware, software, and other related computer services

Perform monitoring of IT equipment status

Perform management of hardware and software inventory

Coordinate with level 2 support team and vendors to resolve the technical issue

Ad-hoc tasks as per request

Requirements:

• Diploma or above in Information Technology, Computer Science or related disciplines
• At least 2 years hands-on experience in deskside / helpdesk support
• Good communication skills and Customer service skills
• Good command of written and spoken English, Cantonese, and Mandarin

All information provided by applicants will be treated in strict confidence and used for recruitment purpose only. All personal data of unsuccessful applicants will be retained for 6 months for future recruitment purpose and will then be destroyed.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Hong Kong?
• What's your expected monthly basic salary?