Customer Success Manager

Achiever Technology Limited; Hong Kong; On-site; HKD 420,000 - 660,000; Full time

Benefits offered by this job

Health benefits

Bonus scheme

Professional development

Collaborative culture

Job summary

Achiever Technology Limited is seeking a Customer Success Manager to join our sales and account management team in Hong Kong. You will be the primary point of contact for clients, driving their success and ensuring they achieve business objectives with our solutions.

You will build long-term relationships, drive satisfaction and revenue growth, and collaborate with sales, product, and technical teams to deliver outstanding customer outcomes. Fluency in English and Cantonese is advantageous.

Qualifications

• 3+ years in customer success or account management within technology or SaaS.
• Proven track record in retaining and expanding client relationships.
• Excellent communication and stakeholder management across levels.

Responsibilities

• Serve as the primary relationship manager for key clients.
• Drive customer success, engagement, and retention.
• Conduct regular check-ins, business reviews, and performance analytics.
• Identify opportunities for account expansion, upselling, and cross-selling.
• Ensure timely and effective resolution of customer issues.
• Onboard new customers and guide them through implementation.
• Prepare and present regular account reviews and performance reports.
• Collaborate with sales, product, and technical teams to address needs.

Skills

Client relationships

Account retention

Cross-functional collaboration

Communication

SaaS knowledge

Bilingual English/Cantonese

Job description

About the role

Achiever Technology Limited is seeking a Customer Success Manager to join our dynamic sales and account management team. In this strategic role, you will be the primary point of contact for our valued clients, ensuring they achieve their business objectives whilst using our solutions. You will be responsible for building and maintaining strong, long-term relationships with customers, driving their success, and identifying opportunities for account expansion. This position is crucial to our growth strategy and directly impacts customer retention, satisfaction, and revenue.

Key responsibilities

• Serve as the primary relationship manager
• Drive customer success, engagement, and retention
• Regular check-ins, business reviews, and performance analytics
• Identify and capitalise on opportunities for account expansion, upselling, and cross-selling of products and services
• Ensure timely and effective resolution of customer issues
• Onboard new customers and guide them through implementation to ensure success
• Gather customer feedback and market intelligence
• Prepare and present regular account reviews and business performance reports
• Collaborate with sales, product, and technical teams to address customer needs and drive customer success initiatives

What we’re looking for

• 3+ years of experience in customer success, account management, or a similar customer-facing role within a technology, software, or service-driven organisation
• Proven track record of building and maintaining strong client relationships, with demonstrated success in account retention and expansion
• Excellent communication and interpersonal skills, with the ability to interact effectively with clients at all levels
• Strong organisational and project management abilities, with the capacity to manage multiple accounts simultaneously
• Problem-solving orientation with the capability to navigate complex customer situations and deliver practical solutions
• Self-motivated and results-driven approach, with a focus on achieving customer satisfaction and business objectives
• Experience in the technology or SaaS sector is highly desirable
• Fluency in English and Cantonese is advantageous

What we offer

• Attractive salary and performance-based bonuses tied to customer success metrics
• Comprehensive health and wellness benefits, including medical and dental coverage
• Opportunities for professional development and training programmes to enhance your skills and knowledge
• A collaborative and inclusive workplace culture that values innovation and teamwork
• Modern office facilities in a convenient location

行業 Industry

• 工程 / 電氣 / 電子 Engineering / Electrical / Electronics

工作種類 Job Category

• 銷售 (賬戶服務) Sales (Account Servicing)

工作地點 Location

• 荔枝角 Lai Chi Kok