Customer Succes Manager - Hong Kong

Supy; Hong Kong; Vor Ort; HKD 420.000 - 620.000; Vollzeit

Zusammenfassung

Supy, a data-driven inventory management platform for multi-location restaurants, seeks a Customer Success Manager in Hong Kong. You will own the post-sale lifecycle from onboarding to growth, ensuring restaurants adopt Supy and realize measurable impact on operations and finances.

This APAC-facing role offers visibility in a fast-growing SaaS company. You will collaborate with product, sales and support to renew accounts, expand usage of core modules, and translate customer feedback into

Qualifikationen

• 3-5+ years of experience in customer success or account management within B2B SaaS, hospitality tech, or POS/restaurant tech.
• Strong understanding of restaurant operations, procurement, and cost management.
• Ability to manage multiple customer accounts effectively.
• Analytical mindset with the ability to use data to drive decisions and insights.
• Familiarity with CRM and customer success tools (e.g., Salesforce, HubSpot, Gainsight).
• Strong customer-centric mindset with a passion for helping clients succeed.
• Fluent in English and Cantonese.

Aufgaben

• Onboarding & Adoption: Guide restaurants through onboarding, ensure integration and adoption of Supy's solutions.
• Onboarding & Adoption: Train restaurant teams on platform features aligned with their operations.
• Onboarding & Adoption: Drive engagement across inventory, procurement, and cost control modules.

Kenntnisse

Account management

SaaS

Onboarding

Data analytics

CRM tools

English & Cantonese

Customer success

Ausbildung

Bachelor's degree

Tools

Salesforce

HubSpot

Gainsight

Jobbeschreibung

About Us:

Supy is transforming the restaurant industry with a data-driven inventory management platform. Our solution enables multi-location restaurant groups to cut costs, reduce waste, and maximize profitability through real-time data, actionable insights, and time-saving automation. Join us in redefining restaurant operations through innovative technology and seamless customer experiences.

Role Overview:

As a Customer Success Manager at Supy, you will be the key point of contact for our customers in Hong Kong, owning the full post-sale lifecycle from onboarding to long-term growth. Your mission will be to ensure restaurant groups successfully adopt Supy and achieve measurable operational and financial impact.

This is a unique opportunity to shape how customer success is delivered in APAC, with strong ownership and visibility in a fast-growing SaaS company.

Key Responsibilities:

Customer Onboarding & Adoption

• Guide restaurants through smooth onboarding, ensuring seamless integration and adoption of Supy's solutions.

• Train and support restaurant teams on platform features aligned with their operations.

• Drive engagement across core modules including inventory, procurement, and cost control.

Account Management & Growth

• Build and nurture long-term relationships with stakeholders across restaurant teams.

• Act as a trusted advisor, providing insights to optimize operations and performance.

• Identify opportunities for account expansion and support renewal processes.

Customer Success & Retention

• Monitor account health, proactively identifying risks and ensuring high customer satisfaction.

• Resolve issues promptly in line with SLA commitments.

• Deliver tailored solutions by collaborating closely with internal teams.

Insights & Collaboration

• Track and analyze KPIs, preparing reports that demonstrate value and ROI.

• Relay customer feedback to product and internal teams to support continuous improvement.

• Contribute to overall business growth through customer success outcomes.

Qualifications:

• 3-5+ years of experience in customer success or account management within B2B SaaS, hospitality tech, or POS/restaurant tech.

• Strong understanding of restaurant operations, procurement, and cost management.

• Ability to manage multiple customer accounts effectively.

• Analytical mindset with the ability to use data to drive decisions and insights.

• Familiarity with CRM and customer success tools (e.g., Salesforce, HubSpot, Gainsight).

• Strong customer-centric mindset with a passion for helping clients succeed.

• Fluent in English and Cantonese.

Preferred Attributes:

• Bachelor's degree in business, hospitality management, or a related field.

• Previous experience as a cost controller in restaurants.

• Experience in the F&B, hospitality, or restaurant tech space.

• Basic understanding of SaaS platforms and APIs.

• Excited to be part of a market launch and build something from the ground up.

• Mandarin is a plus.