Strategic Customer Success & Growth Manager

Achiever Technology Limited; Hong Kong; On-site; HKD 420,000 - 660,000; Full time

Benefits offered by this job

Health benefits

Bonus scheme

Professional development

Collaborative culture

Job summary

Achiever Technology Limited is seeking a Customer Success Manager to join our sales and account management team in Hong Kong. You will be the primary point of contact for clients, driving their success and ensuring they achieve business objectives with our solutions.

You will build long-term relationships, drive satisfaction and revenue growth, and collaborate with sales, product, and technical teams to deliver outstanding customer outcomes. Fluency in English and Cantonese is advantageous.

Qualifications

• 3+ years in customer success or account management within technology or SaaS.
• Proven track record in retaining and expanding client relationships.
• Excellent communication and stakeholder management across levels.

Responsibilities

• Serve as the primary relationship manager for key clients.
• Drive customer success, engagement, and retention.
• Conduct regular check-ins, business reviews, and performance analytics.
• Identify opportunities for account expansion, upselling, and cross-selling.
• Ensure timely and effective resolution of customer issues.
• Onboard new customers and guide them through implementation.
• Prepare and present regular account reviews and performance reports.
• Collaborate with sales, product, and technical teams to address needs.

Skills

Client relationships

Account retention

Cross-functional collaboration

Communication

SaaS knowledge

Bilingual English/Cantonese

Job description

Achiever Technology Limited is seeking a Customer Success Manager to join our sales and account management team in Hong Kong. You will be the primary point of contact for clients, driving their success and ensuring they achieve business objectives with our solutions.

You will build long-term relationships, drive satisfaction and revenue growth, and collaborate with sales, product, and technical teams to deliver outstanding customer outcomes. Fluency in English and Cantonese is advantageous.